Version 1
Information Technology And Services
ServiceDeliveryManager
Neural analysis suggests this role is
optimal for mid candidates.
“Service Delivery Manager at Version 1. Skills: Service Delivery Management, client relationships, customer management, service reporting, financial management, continuous service improvement, risk management, customer satisfaction. managing client relationships. Produce both customer and internal service reporting”
Industry & Context.
analytical abilities; escalate when necessary
What They're Looking For.
Must Have
8+ years in Service Delivery Management, Fluency in English, verbal and written communication skills, Proven experience in customer service and relationship management, analytical abilities, Track record of driving revenue opportunities, Ability to work within a process-driven environment, Experience in monthly forecasting of financials, Self-starter with the ability to drive assignments and escalate when necessary, Team player with a customer-centric ethos, ITIL v4 certified with skills in Service Design, Operations and Transition
Nice to Have
ITIL v4 certified with skills in Service Design, Operations and Transition
What You'll Do.
managing client relationships
Produce both customer and internal service reporting
Conduct regular reviews with customers
Oversee invoicing and financial aspects of assigned accounts
Perform monthly forecasting of project costs and revenue
understanding gaps and putting corrective measures in place
Ensure ISO20000 compliance and best practices
Identify and implement continual service improvement initiatives
Manage business risk and ensure business continuity
Achieve targets and drive improvement initiatives
Explore and drive opportunities for new or additional work within existing customers
How You'll Work.
Team & Collaboration
work closely with the customers, the wider Service Delivery Team and the Technical Consultants; Team player
Communication Scope
verbal and written communication skills
Process & Methodology
resource planning
Full Job Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: * UK & Ireland's premier AWS, Microsoft & Oracle partner * 3300+ strong, €350/£300m revenue business * 10+ years as a Great Place to Work in Ireland & UK * Best Workplace for Women in the UK & Ireland by GPTW * Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services. Roles & Responsibilities * Service Reporting: Produce both customer and internal service reporting. * Service Reviews: Conduct regular reviews with customers. * Customer Management: Handle escalations, issues, problems, and requirements. * Financial Management: Oversee invoicing and financial aspects of assigned accounts. * Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate. * Compliance: Ensure ISO20000 compliance and best practices. * Service Improvement: Identify and implement continual service improvement initiatives. * Risk Management: Manage business risk and ensure business continuity. * Customer Satisf
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