Version 1
Technology
ServiceDeliveryManager
Neural analysis suggests this role is
optimal for mid candidates.
“Service Delivery Manager at Version 1. Skills: Service Delivery Management, Client relationships, Service reporting, Service reviews. Produce customer service reporting. Produce internal service reporting”
What You'll Achieve.
Achieve customer satisfaction targets; Drive customer satisfaction initiatives
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
8+ years Service Delivery Management, Fluency in English, Verbal and written communication skills, Proven customer service experience, Proven relationship management experience, Analytical abilities, Track record revenue opportunities, Work within process-driven environment, Experience monthly forecasting financials, Self-starter ability, Ability drive assignments, Team player, Customer-centric ethos, ITIL v4 certified
Nice to Have
Skills in Service Design, Skills in Service Operations, Skills in Service Transition
What You'll Do.
Produce customer service reporting
Produce internal service reporting
Conduct regular reviews with customers
Oversee financial aspects
Perform monthly forecasting project costs
Perform monthly forecasting project revenue
Identify corrective measures
Implement corrective measures
Ensure ISO20000 compliance
Implement continual service improvement
Ensure business continuity
Achieve customer satisfaction targets
Drive customer satisfaction initiatives
Explore opportunities for new work
Explore opportunities for additional work
How You'll Work.
Team & Collaboration
Work with customers; Work with Service Delivery Team; Work with Technical Consultants
Communication Scope
Verbal communication; Written communication
Full Job Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: * UK & Ireland's premier AWS, Microsoft & Oracle partner * 3300+ strong, €350/£300m revenue business * 10+ years as a Great Place to Work in Ireland & UK * Best Workplace for Women in the UK & Ireland by GPTW * Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services. Roles & Responsibilities * Service Reporting: Produce both customer and internal service reporting. * Service Reviews: Conduct regular reviews with customers. * Customer Management: Handle escalations, issues, problems, and requirements. * Financial Management: Oversee invoicing and financial aspects of assigned accounts. * Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate. * Compliance: Ensure ISO20000 compliance and best practices. * Service Improvement: Identify and implement continual service improvement initiatives. * Risk Management: Manage business risk and ensure business continuity. * Customer Satisf
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