Version 1
Technology
ServiceDeliveryManager
Neural analysis suggests this role is
optimal for mid candidates.
“Service Delivery Manager at Version 1. Skills: Service Delivery, Customer Satisfaction, Profitability, Resource Management. Manage customer satisfaction. Manage employee satisfaction”
What You'll Achieve.
High satisfaction scores; Engaged Version 1 staff; Excellent financial performance
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5 years leadership experience, Customer service experience, Relationship management experience, Service Delivery Manager experience, Microsoft infrastructure experience, Managed Services environment experience, Service Delivery experience, IT Services experience, Infrastructure experience, Track record driving revenue, Resource Management experience, Forecasting experience, Pre-sales experience
Nice to Have
Infrastructure experience preferred
What You'll Do.
Manage customer satisfaction
Manage employee satisfaction
Forecast project revenues
Review actual performance
Understand performance gaps
Implement corrective measures
Agree strategy for accounts
Input to service design
Support service implementation
Report internally on service
Maintain ISO 20000 compliance
Maintain ISO 270000 compliance
Manage customer escalations
Manage customer issues
Manage customer problems
Manage customer requirements
Identify Continual Service Improvement
Progress Continual Service Improvement
Manage business knowledge
Ensure business continuity
Achieve customer satisfaction targets
Achieve improvement initiatives
Explore opportunities within customers
Drive opportunities within customers
Develop new opportunities
Conduct Service Reviews
How You'll Work.
Team & Collaboration
Delivery Managers; Portfolio Directors; Customer Success Managers; Practice Heads; Sales team
Full Job Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: · UK & Ireland's premier AWS, Microsoft & Oracle partner · 3300+ strong, €350/£300m revenue business · 10+ years as a Great Place to Work in Ireland & UK · Best Workplace for Women in the UK & Ireland by GPTW · Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! The success of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients and team. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. You as the Service Delivery Manager will sit in our Public Sector team. You will have responsibility for a large customer where you will build and maintain a solid relationship in order to continue to consistently deliver high satisfaction ratings. Please note that this position is hybrid and the customer is based in Shannon. * Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability * Monthly and quarterly forecasting of team costs and project revenues * Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate * Work with Delivery Managers /Portfolio Dir
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