ServiceDeliveryManager

Company: Ultra Intelligence & Communications Cyber (UK) Business # **Powering Decision** Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense. **Cyber Business** Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide. # **Job Description** Based at our Cyber Centre of Excellence in Maidenhead Ultra Cyber Ltd are seeking an experienced Service Delivery Manager to lead the long-term delivery and support of technical services to clients, ensuring consistently high standards of customer service and sustained performance of products and services throughout their operational lifecycle. This role focuses on building strong, long-term customer relationships, maintaining service excellence, and coordinating internal teams to deliver reliable ongoing support and continuous improvement. The successful candidate will act as the key interface between clients and the business, ensuring customer expectations are understood, managed, and consistently met. The ideal candidate will have a strong background in customer service and service delivery within an IT, engineering, or technology environment, with experience supporting products and services beyond initial deployment and into long-term operational support. **Key Responsibilities:** * Take ownership of ongoing product and service delivery performance, customer satisfaction, incidents, and service expectations. * Project Management, including management of projects to budget. * Build and maintain strong client relationships, acting as a trusted point of contact for operational support and service delivery matters. * Coordinate cross