TIS
ServiceDeliveryManager
“Service Delivery Manager at TIS. Skills: Service Delivery, Customer Service, People Management. Lead, manage, and support a team. Ensure exceptional customer service delivery”
What You'll Achieve.
Responsible for the customer service delivery across a geographic region against agreed KPI’s; Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team; Leading, engaging and motivating your direct team to optimise performance of individuals and teams
Industry & Context.
A solution focussed approach to complex operational problems
primarily based in the field, Company Vehicle
What They're Looking For.
Must Have
stakeholder management, leading and delivering excellent customer service in a field-based environment, people management, leadership, coaching, engagement skills, flex and deliver in a fast-paced environment, solution focussed approach to complex operational problems, effectively managing a range of complex tasks and priorities, simultaneously, excellent facilitation, communication, engagement at multiple levels, engage, challenge and influence stakeholders, commercially astute
What You'll Do.
Ensure exceptional customer service delivery
Manage performance and development of field engineers
Contribute towards improvement initiatives
Enhance operational performance
How You'll Work.
Team & Collaboration
Identifying, building, and maintaining positive internal and external stakeholder relationships; Proven track record in excellent facilitation, communication and engagement at multiple levels; Ability to engage, challenge and influence stakeholders
Communication Scope
Proven track record in excellent facilitation, communication and engagement at multiple levels; Ability to engage, challenge and influence stakeholders
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