Talent Engine
Financial Services
ServiceDeliveryManager
“Service Delivery Manager at Talent Engine. Skills: Service Delivery, Client Management, Project Management, Stakeholder Management. Oversee end-to-end service delivery. Ensure high-quality execution”
Industry & Context.
proactively identify and resolve risks or issues; resolve challenges efficiently; analytical mindset; Skilled at analysing risks
What They're Looking For.
Must Have
Project Management certification (IPMA, Prince2, Agile, etc. ), Advanced proficiency in MS Office (Project, Word, Excel, PowerPoint, Visio), 3–5 years of experience in project management (technical or customer-facing), Proven ability to manage projects, collaborate effectively across departments, and resolve challenges efficiently, Skilled at analysing risks, estimating timelines, and delivering against deadlines, Demonstrated ownership mindset with a proactive and accountable approach to responsibilities, Clear, persuasive communicator with excellent interpersonal skills, able to maintain a friendly, professional manner when liaising with clients, even in challenging situations, ability to multitask and manage multiple projects simultaneously, Experience working in cross matrix environments (operations, technical, customer service), Excellent communication, coordination, and presentation skills, Extremely high levels of confidentiality and integrity
Nice to Have
Prior exposure to the Financial Services sector is advantageous
What You'll Do.
Oversee end-to-end service delivery
Ensure high-quality execution
Ensure client satisfaction
Align with commercial objectives
Translate delivery outcomes into client value
Translate delivery outcomes into revenue growth
Plan delivery lifecycle
Manage delivery lifecycle
Define project milestones
Define project timelines
Define project deliverables
Monitor delivery progress
Proactively identify risks
Proactively identify issues
Ensure delivery meets quality standards
Ensure delivery meets client expectations
Coordinate between clients
Communicate with stakeholders
Inform stakeholders about project progress
Manage development change requests
Monitor development change requests
Provide status updates to stakeholders
Manage commercial team revenue budget
Track team performance against targets
Prepare client-facing reports
Distribute client-facing reports
Prepare internal performance reports
Distribute internal performance reports
Act as escalation point for client queries
Act as escalation point for client complaints
Act as escalation point for service issues
Ensure timely issue resolution
Maintain high client satisfaction
Prevent recurring issues
Report project outcomes
Escalate issues as necessary
Conduct industry research
Conduct client research
Understand market trends
Understand client needs
Understand emerging risks
Understand emerging opportunities
Feed insights into strategies
Assist in executing price increases
Assist in executing client communications
Assist in executing contract renewals
Provide ad hoc support
Ensure processes are documented
Manage SLA performance
Participate in customer meetings
Participate in workshops
Participate in weekly calls
How You'll Work.
Team & Collaboration
Act as the central point of coordination between clients, commercial teams, and internal delivery teams; Communicating with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of relevant projects; Work closely with delivery and commercial teams to prevent recurring issues; Provide ad hoc support to Commercial Managers and the broader team where required; Experience working in cross matrix environments (operations, technical, customer service); Excellent communication, coordination, and presentation skills
Communication Scope
Exceptional organisational and communication skills; Clear, persuasive communicator with excellent interpersonal skills; able to maintain a friendly, professional manner when liaising with clients, even in challenging situations; Excellent communication, coordination, and presentation skills
Process & Methodology
Plan and manage the delivery lifecycle of all projects and services, defining milestones, timelines, and deliverables, Monitor delivery progress, Manage and monitor development change requests (time/cost estimates, implementation, tracking), Proven ability to manage projects, Skilled at analysing risks, estimating timelines, and delivering against deadlines
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