SS&C
Financial Services
ServiceDeliveryManager
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“Service Delivery Manager at SS&C. Skills: Service Delivery Management, IT infrastructure, Incident Management, Problem Management, Disaster Recovery. Oversee Technology Infrastructure Operations. Manage major incident and problem management”
What You'll Achieve.
ensure IT services availability; prompt service resumptions; permanent resolutions to problems; successful implementation of IT changes; meet Client requirements and expectations
Industry & Context.
root cause analysis; problem management; technical solutions; continuous improvement
after-hours, weekends and holidays, on-call support, after-hours, weekends and holidays
What They're Looking For.
Must Have
Good understanding of IT infrastructure, Excellent working knowledge of Technical Infrastructure operations support, Excellent understanding of Service Delivery Operations, Excellent relationship and leadership skills, Proven experience in developing and managing disaster recovery and business continuity plans, technical expertise in IT infrastructure, Exceptional organizational skills, Demonstrated ability to lead disaster recovery testing, Ability to work within a team environment, Ability to work independently with minimal supervision
Nice to Have
Knowledge of the mutual fund industry, Technical competencies on UNIX/HP-UX / Network / Microsoft technologies, Application development, Knowledge of Job Scheduling applications, systems recovery, data protection strategies, Knowledge of iFast application products
What You'll Do.
Oversee Technology Infrastructure Operations
Manage major incident and problem management
Communicate with stakeholders
Resolve or prevent incidents
Provide leadership to operational teams
Encourage teamwork and collaboration
Ensure prompt service resumptions
Implement IT changes and solutions
Coordinate implementation and testing of IT changes
Manage Service Management processes
Monitor and manage service commitments and SLAs
Document known faults and resolutions
Investigate and recommend technical solutions
Improve technical support processes
Apply technical expertise and operational excellence
Improve department's technical operations
Act as point of contact for operational issues
Provide on-call support
Prioritize services to meet client requirements
Create SLA reports and graphs
Forecast performance reports
Manage operational acceptance testing
Coordinate activities with technical teams
Assist in analysis of operational processes
Improve new operational processes
Ensure operational processes are documented and maintained
Ensure digital security certificates are updated
Keep certificate database up to date
Coordinate disaster recovery exercise
Conduct disaster recovery testing
Coordinate technical workshops
Conduct post-mortem meetings and reporting
How You'll Work.
Team & Collaboration
cross-functional technical operational teams; technical teams; Service Delivery Management team; Team Leads; operations teams; onboarding teams; project management teams
Communication Scope
stakeholder communications; Client requirements; performance reports; Client requirements
Process & Methodology
project management
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Location(s):** Hybrid policy - Bangkok, Thailand **Status:** Full time Permanent ** _Get To Know Us:_** SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, integrity, and innovation, to name a few. We are a fast-paced environment who promote flexibility, authenticity, and offers a hybrid working model to ensure employees can manage their day and meet both work and personal commitments. At SSNC, we provide technology and service solutions designed to help companies in the global financial industry achieve their business goals. As a technical Service Delivery Manager, you will work with our IT infrastructure teams to ensure IT services availability in accordance with domestic and international client SLAs. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model & a Business Casual Dress Code, including jeans * **Your Future:** Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave * **Diversity & Inclusion:** Committed to Welcoming, Celebrating, and Thriving on Diversity * **Training:** Hands-On, Team-Customized, including SS&C Learning Institute * **Extr
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