ServiceDeliveryManager

**Our Why** Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. **About the Role** As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. You'll provide a point of relationship and escalation contact for customers in relation to the provision of contracted services and are responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. **What you’ll do (your why)** You'll be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery; and building trusted relationships with key customer contacts. You will be co-supported by others in the Service Delivery Management community to assist as you build on your knowledge, insights and outcomes to provide quality service delivery. We are an agile company, supporting and enhancing our customers businesses, which in turn enable you as a team member to grow along with our own business. **What you’ll bring** * A passion for delivering great service to customers, with a growth mindset. * Excellent customer relationship building and leadership skills that build trust. * Support positive solutions by having an ability to bring people and teams together to find outcomes-based solutions * Is confident in commercial contract understandings with the aptitude to ensure win/win situations for all parties through strong business acumen * Pragmatic approach to problem solving with the ability to aid complex issues through analysis of situations, variables, or data * Establishes and demonstrates service delivery management leadership to managin