Otis
ServiceDeliveryLead-SupplyChainManagement
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“Service Delivery Lead - Supply Chain Management at Otis. Skills: Supply chain strategy, Service delivery, Operating model evolution, Process standardization. Drive global supply chain / S2P strategy. Own GBS operating model design and evolution”
What You'll Achieve.
Meet SLA/KPI targets; Improve CSAT; Improve stakeholder satisfaction
Industry & Context.
Issue resolution; Optimization opportunities
What They're Looking For.
Must Have
15+ years of experience in supply chain management and delivery, Experience in end-to-end service delivery performance, Experience in warehouse operations, Any graduates or post graduates
Nice to Have
Managing supply chain operation across different geographies, Managing US supply chain operations
What You'll Do.
Drive global supply chain / S2P strategy
Own GBS operating model design and evolution
Ensure alignment between stakeholders
Support transformation initiatives
Accountable for end-to-end service delivery performance
Establish and govern operational cadence
Ensure delivery meets SLA/KPI targets
Drive service stability
Own global KPI framework
Drive performance reviews
Re-define global standard processes
Enforce global standard processes
Eliminate regional variations
Drive adoption of global templates
Ensure alignment between global design and execution
Embed automation as core principle
Drive touchless / low-touch transactions
Ensure processes are designed for scalability
Increase automation rates
Drive process simplification
Build pipeline of improvement initiatives
Leverage data to identify optimization opportunities
Lead global rollout of digital platforms
Ensure consistent system adoption
Partner with Digital/IT teams
Drive product roadmap
Drive process digitization
Oversee change management
Oversee user adoption
Embed customer-centric design
Improve stakeholder satisfaction metrics
Ensure clear communication channels
Ensure service transparency
How You'll Work.
Team & Collaboration
Global, regional, and local stakeholders; Delivery partners; Digital/IT teams
Communication Scope
Service transparency
Process & Methodology
Transformation initiatives, Improvement initiatives, Roadmap planning
Full Job Description
**Date Posted:** 2026-06-03 **Country:** India **Location:** 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India. Job Title: Service Delivery Lead - Supply Chain Management Years of Experience: 15 – 18 Years Role Overview: Drive the global supply chain / S2P strategy aligned with enterprise priorities and own the GBS operating model design and evolution (centralization, standardization, location strategy) **On a Typical Day You will:** Global Strategy & Operating Model * Drive the global supply chain / S2P strategy aligned with enterprise priorities * Own the GBS operating model design and evolution (centralisation, standardization, location strategy) * Ensure alignment between global, regional, and local stakeholders * Support transformation initiatives and long-term capability building Service Delivery & Operational Excellence * Accountable for end-to-end service delivery performance (E2E S2P / supply chain processes) * Establish and govern operational cadence (reviews, governance forums, escalation mechanisms) * Ensure delivery meets SLA/KPI targets (quality, timeliness, cost, productivity) * Drive service stability, backlog management, and issue resolution Performance Management & KPIs * Own global KPI framework and service metrics definition * Drive performance reviews across regions and delivery partners Process Standardization * Re-define and enforce global standard processes across Source-to-Pay / supply chain * Eliminate regional or local variations unless business-justified * Drive adoption of global templates, policies, and operating procedures * Ensure alignment between global design and regional execution models * Embed automation as a core principle in all standardized processes * Drive touchless / low-touch transactions (e.g. purchasing, supplier onboarding, invoice processing) * Ensure processes are designed for scalability, system integration, and digital execution * Continuo
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