ServiceDeliveryLead

Gas Networks Ireland operates and maintains Ireland’s €2.7bn, 14,617km national gas network, which is considered one of the safest and most modern gas networks in the world. Over 706,000 Irish homes and businesses trust Ireland’s gas network to provide convenient and reliable energy to meet their heating, cooking and transport needs. The gas network is the cornerstone of Ireland’s energy system, securely supplying more than 30% of Ireland’s total energy, including 40% of all heating and over 50% of the country’s electricity generation. By facilitating the roll-out of new technologies such as CNG in transport and replacing natural gas with renewable gases such as biomethane and hydrogen, Gas Networks Ireland is working to deliver a net-zero carbon gas network and support Ireland’s journey to a cleaner energy future. Gas Networks Ireland is a commercial semi-state organisation committed to growth, innovation, safety and sustainability. Aurora Telecom, a division of Gas Networks Ireland, provides a futureproofed backhaul network for progressive projects of national economic and social importance. A carrier-neutral operator, Aurora specialises in Dark Fibre services for telecommunications carriers, corporate organisations and government services. The national and metro networks which we have developed will enable Irish rural economies to diversify into new sectors and capitalise on emerging job opportunities that are facilitated through high speed broadband. **Requirements** The Service Delivery Lead is responsible for managing the successful end‑to‑end delivery of fibre services to Aurora Telecom customers. This includes customer onboarding, service implementation coordination, performance monitoring, and ensuring all operational, technical, and customer requirements are fulfilled. The role acts as a central point of coordination across internal teams, external partners, and customers. The successful candidate will work with the Service Delivery Manager. There is an op