The Progress Of Their Requests
healthcare
ServiceDeliveryEngineer,MFG&QRA
“Service Delivery Engineer, MFG & QRA at The Progress Of Their Requests. Skills: Application Support, Incident Management, Service Delivery. Perform initial analysis, troubleshooting, and resolution. Escalate complex issues to specialized teams”
What You'll Achieve.
ensure applications run smoothly, securely, and efficiently; keep systems stable and secure; ensure compliance with security and audit requirements; impact business continuity and operational excellence
Industry & Context.
troubleshoot and resolve incidents
What They're Looking For.
Must Have
Level 2 IT application support, eQMS, RIMSYS, Calibration Systems, Document Management, ITIL practices, role-based access control (RBAC)
Nice to Have
manufacturing, QMS, regulatory systems in life sciences or medical devices
What You'll Do.
Perform initial analysis
Escalate complex issues to specialized teams
Collaborate with external vendors and partners
Provide regular status updates to users
Document resolution steps and workarounds
Support application deployments
and release activities
Manage user access and permissions
Handle user onboarding/offboarding
Perform routine application administration tasks
Support application deployments
Coordinate with development
Troubleshoot escalated issues with end-users
Coordinate with internal IT teams
Ensure configuration items in ServiceNOW are accurate
and manage change tickets
How You'll Work.
Team & Collaboration
Collaborate with external vendors and partners; Coordinate with internal IT teams (service desk, network, Windows, IAM); Coordinate with development, infrastructure, and validation teams; Coordinate testing with IT, vendors, or business partners
Communication Scope
communication and stakeholder management skills
Process & Methodology
Change Ticket Management
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