Smith+Nephew
medical device, life sciences, or pharmaceutical
ServiceDeliveryEngineer,MFG&QRA
“Service Delivery Engineer, MFG & QRA at Smith+Nephew. Skills: Application Support, IT Service Delivery, Manufacturing Systems, Quality Management Systems. Lead application support for Manufacturing and Quality Management Systems. Ensure effective delivery of IT service requests”
What You'll Achieve.
Ensuring business continuity; Maintaining application stability; Deliver efficient, compliant, and high-quality IT services
Industry & Context.
Troubleshoot escalated issues; Resolve incidents
What They're Looking For.
Must Have
10 + years of IT support experience leading or providing Level 2 (L2) application support for Manufacturing, Quality Management Systems (QMS), or Regulatory Systems, Demonstrated success in ensuring system reliability, resolving complex incidents, and driving service improvements across critical business applications, Hands-on experience supporting platforms such as eQMS, RIMSYS, GRS, Calibration Systems, Quality Inspection, Environmental Monitoring, Document Management, Label Printing, CNC Programming, Laboratory Management, or CCMI software, Proven ability to collaborate with cross-functional teams, vendors, and business stakeholders to deliver efficient, compliant, and high-quality IT services, communication and stakeholder management skills, Calm and composed under able to handle escalations effectively, Hands-on knowledge of ITIL practices and Quality/Regulatory systems support, Ability to collaborate across diverse internal IT teams and external vendors (3rd Party vendors)
Nice to Have
SAFe Certified, Agile Alliance Certified, TOGAF Certified, ITIL Certified, Any of the ITSM Frameworks
What You'll Do.
Lead application support for Manufacturing and Quality Management Systems
Ensure effective delivery of IT service requests
Resolve incidents and system enhancements
Maintain application stability
Coordinate with stakeholders
Drive continuous improvements
Collaborate with external vendors
Troubleshoot escalated issues
Manage configuration items
Manage change tickets
Monitor system alerts
Identify process improvement opportunities
Document new processes
How You'll Work.
Team & Collaboration
Collaborate with external vendors/partners; Work directly with end-users; Coordinate with internal IT teams (service desk, network, Windows, IAM); Collaborate with cross-functional teams; Collaborate with business stakeholders; Collaborate across diverse internal IT teams; Collaborate with external vendors (3rd Party vendors)
Communication Scope
communication skills; stakeholder management skills
Process & Methodology
Change Ticket Management
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