NETGEAR
ProAV
ServiceDeliveryandPremiumSupportEngineer
“Service Delivery and Premium Support Engineer at NETGEAR. Skills: AV over IP, IP networking, Premium Support, field deployment. Deliver Professional Services engagements. Travel extensively across the US”
What You'll Achieve.
customer satisfaction; delight and protect; connect people; power businesses; advance the way we live
Industry & Context.
troubleshooting; diagnostic skills; deep technical analysis
significant travel, field-first role, on-site with customers, live environments, flexibility to support urgent situations, multi-day on-site engagements, travel-heavy role
What They're Looking For.
Must Have
5–10+ years of experience in network engineering, AV integration, or Professional Services, expertise in IP networking including multicast, VLANs, QoS, and switching, Hands-on experience with AV over IP technologies: Dante, AES67, NDI, Experience in AV environments such as corporate AV, live production, or broadcast, troubleshooting and diagnostic skills in complex, live environments, Proven experience working on-site with enterprise customers and system integrators, Willingness and ability to travel extensively across the US, written and verbal communication skills with both technical and non-technical audiences
Nice to Have
Exposure to ST2110, IPMX, and PTP timing environments, Dante Level 2+, AVIXA CTS, CCNP, or equivalent
What You'll Do.
Deliver Professional Services engagements
Travel extensively across the US
Act as L3 escalation point
Work on-site during installations
Design and troubleshoot AV networks
Manage multicast environments
Support and troubleshoot PTP timing
Handle multi-vendor interoperability
Perform deep technical analysis
Act as trusted technical advisor
Collaborate with Systems Engineers
Provide feedback to Product and Engineering
How You'll Work.
Team & Collaboration
Collaborate with Systems Engineers and Sales teams; collaborative across internal teams
Communication Scope
written communication skills; verbal communication skills
Applying for this Service Delivery and Premium Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about NETGEAR?
Real rants from real employees. Read before you apply.