BME
Construction
ServiceCoordinator/Dispatcher
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Coordinator/Dispatcher at BME. Skills: dispatching, scheduling, customer service, Microsoft Office. Coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. Prioritize incoming service requests and dispatch technicians accordingly. Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations. Communicate professionally and effectively with customers reg”
What You'll Achieve.
ensuring timely service delivery
Industry & Context.
prioritize incoming service requests; manage and adjust schedules; maximize efficiency
What They're Looking For.
Must Have
Previous dispatching experience. Prior experience in a coordinator, scheduling, or administrative support role. customer service and client communication skills. Proficiency with Microsoft Office (Outlook, Word, Excel). Excellent organizational and multitasking abilities. Ability to prioritize competing demands in a fast-paced environment. Willingness to participate in an on-call rotation.
Nice to Have
Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry. Familiarity with BuildOps software.
What You'll Do.
Coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery.
Prioritize incoming service requests and dispatch technicians accordingly.
Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations.
Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
Manage and adjust schedules throughout the day to accommodate urgent service needs.
Maintain accurate records and documentation within company systems.
Collaborate with technicians and management to maximize efficiency and customer satisfaction.
Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
Ensure service calls are completed in a timely and organized manner.
How You'll Work.
Team & Collaboration
Collaborate with technicians and management to maximize efficiency and customer satisfaction.
Communication Scope
communicate professionally; effective communication
Full Job Description
We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs. What BME Offers You Top Pay: $22-$26 per hour based on experience Paid Weekly Medical – Dental – Vision Benefits Start Day 1 (no waiting period) 80 Hours of Vacation to Start Company-Paid Life Insurance Policy 401(k) Plan with Company Match Career Growth & Training Opportunities Essential Functions Prioritize incoming service requests and dispatch technicians accordingly. Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations. Communicate professionally and effectively with customers regarding scheduling, updates, and service status. Manage and adjust schedules throughout the day to accommodate urgent service needs. Maintain accurate records and documentation within company systems. Collaborate with technicians and management to maximize efficiency and customer satisfaction. Participate in an on-call rotation to support after-hours scheduling and dispatch needs. Ensure service calls are completed in a timely and organized manner. Qualifications - Education & Experience Previous dispatching experience. Prior experience in a coordinator, scheduling, or administrative support role. Strong customer service and client communication skills. Proficiency with Microsoft Office (Outlook, Word, Excel). Excellent organizational and multitasking abilities. Ability to prioritize competing demands in a fast-paced environment. Willingness to participate in an on-call rotation. Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry. (Preferred) Famili
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