Company
ServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Coordinator. Skills: administrative support, logistical support, call center operations, case/workorder management, dispatching, service data analysis, service excellence enhancement, Power BI maintenance and improvement, data communication. Responsible for the administrative and logistical support for the Capital Equipment Service Team. Responsible for the call center and opening a case/workorder for each technical support request and dispatching the FSE in accordance with the team’s ca”
What You'll Achieve.
enhance the service excellence
Industry & Context.
Some analytical ability, originality and/or ingenuity required
Ability to be flexible and respond to situations at short notice, Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment, Ability to maintain regular and predictable attendance, Ability to be flexible and respond to situations at short notice, Able to work independently in a fast environment with little supervision
What They're Looking For.
Must Have
A minimum of four plus years of progressively more responsible business administrative experience is required, English is a must, Team spirit is a must
Nice to Have
2 or more years of experience in working with medical systems is preferred, Previous experience in scheduling tasks and people by using any kind scheduling software is desired, Knowledge of warehouse executions is a plus, Experience working in a broader enterprise/cross-division business unit model preferred, Familiarity with cathlab and operating room procedures and protocol would be a plus, Experience with medical devices and software based medical system would be a plus, any additional Asian languages is a plus
What You'll Do.
Responsible for the administrative and logistical support for the Capital Equipment Service Team
Responsible for the call center and opening a case/workorder for each technical support request and dispatching the FSE in accordance with the team’s calendar
Collecting and analyzing the service data in timely manner and working with the service leader to enhance the service excellence
Maintaining and improving the China Service Power BI
as well as APAC level
Play the rôle as the data communicatorridge to provide/share the requested information to the cross functional team
How You'll Work.
Team & Collaboration
cross-functional coordination; data communicatorridge to provide/share the requested information to the cross functional team; Ability to work within a team; Ability to leverage and/or engage others to accomplish projects
Communication Scope
senior level communication skills required; verbal and written interpersonal, communication & organizational skills with ability to effectively communicate at multiple levels in the organization
Full Job Description
## **JOB DESCRIPTION:** **Essential job Responsibilities** * Responsible for the administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott's product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures. * Responsible for the call center and opening a case/workorder for each technical support request and dispatching the FSE in accordance with the team’s calendar. * Collecting and analyzing the service data in timely manner and working with the service leader to enhance the service excellence. * Maintaining and improving the China Service Power BI, as well as APAC level. * Play the rôle as the data communicator/bridge to provide/share the requested information to the cross functional team. **Knowledge & Skills** * Microsoft office good knowledge is required eg able analyse excel tables, prepare power point presentations etc. * Service Max experience appreciated, SAP experience appreciated * Considering the complexity and cross functional activities senior level communication skills required **Required competencies** * A minimum of four plus years of progressively more responsible business administrative experience is required and 2 or more years of experience in working with medical systems is preferred. * Previous experience in scheduling tasks and people by using any kind scheduling software is desired. * Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs. **Experience** * Knowledge of warehouse executions is a plus * Strong verbal and written interpersonal, communication & organizational skills with ability to effectively communicate at multiple levels in the organization. * Some analytical ability, originality and/or ingenuity required. * Strong organizational and follow-up skills, as well as a
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