ServiceCoordinator

Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers’ ever-changing needs. We secure the facilities and networks of the world’s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients. The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager. Duties and Responsibilities – Service Coordinator Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions. Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Resolve billable and non-billable service tickets Generate and process invoices for billable service items Communicate daily with technicians regarding the ticket/ job Status and schedule. Attend Close out Meetings where appropriate. Open Purchase Orders for Subcontractors Schedule Subcontractors for remote sites and follow thru until close out. Participation on the Safety Committee Assist in product purchasing and order fulfillment activities such as placing material orders, giving pr