SWK Technologies
Technology
ServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Coordinator at SWK Technologies. Skills: Service delivery, Client satisfaction. Coordinate service tickets. Determine type of service”
What You'll Achieve.
Exceptional client satisfaction
Industry & Context.
What They're Looking For.
Must Have
Experience in service coordination, Experience in customer service, Experience in MSP or IT services environment, Organizational abilities, Multitasking abilities, Familiarity with ticketing systems, Familiarity with CRM software
Nice to Have
Experience in MSP or IT services environment preferred
What You'll Do.
Coordinate service tickets
Determine type of service
Schedule tickets according to urgency
Ensure seamless service delivery
Maintain client relationships
Support a dynamic team
How You'll Work.
Team & Collaboration
Liaison between clients; Liaison between technicians; Liaison between management
Communication Scope
Verbal communication; Written communication
Full Job Description
SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries. We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction. In this role, you will act as a liaison between clients, technicians, and management to coordinate service tickets, determine type of service to be performed, and schedule tickets according to urgency. Your organizational skills and customer-focused mindset will be key to maintaining strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth. **Requirements** * Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment. * Strong organizational and multitasking abilities. * Excellent communication skills, both verbal and written. * Familiarity with ticketing systems and CRM software. * Ability to prioritize tasks and manage time effectively. * Customer-focused approach with a commitment to service excellence. **Benefits** Hourly rate $18 - $28
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