Rotork
Manufacturing
ServiceCoordinator
Neural analysis suggests this role is
optimal for entry candidates.
“Service Coordinator at Rotork. Skills: Service administration, Customer scheduling. Establish relationships with customers. Maintain relationships with customers”
Industry & Context.
What They're Looking For.
Must Have
Minimum 2 years' experience, Proven management skills, Fluent English
Nice to Have
Experience in using ERP Systems, Customer service skills, Ability to multi-task and organize priorities
What You'll Do.
Establish relationships with customers
Maintain relationships with customers
Schedule field service jobs
Schedule in house service jobs
Ensure service administration is up to date
Ensure service administration is accurate
Coordinate Service Technician scheduling
Coordinate Service Technician administration
Raise non conformance reports
Communicate with Quality departments
Communicate with engineering
Complete shipping duties
Complete receiving duties
Generate service tickets
Maintain service tickets
Close service tickets
How You'll Work.
Team & Collaboration
Quality departments; Engineering departments
Communication Scope
Customer communication
Process & Methodology
Project management
Full Job Description
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. This is a9 month temporary assignment with the possibility to become permanent employee This role is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a “Customer First” philosophy. Reporting to the National Service Manager, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will raise non conformance reports and communicate with Quality departments and engineering for warranty related issues, complete shipping and receiving duties and be responsible for generating, maintaining, and closing service tickets. This role would suit a person who is a strong communicator and excels in a customer service orientated environment. ## Qualifications Experience Requirements: * Degree in engineering or equivalent, with knowledge of valves, actuators and digital control systems * Minimum 2 years' experience in service/practical engine
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