Meijer

ServiceCoordinator

Ontario, Ohio, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Service Coordinator at Meijer. Skills: Customer experience, Front-end operations, Team leadership. Ensure high-quality customer shopping experience. Lead and support front-end operations”

What You'll Achieve.

Meet productivity expectations; Meet service expectations; Drive customer satisfaction; Drive operational efficiency; Drive accountability for front-end performance

Industry & Context.

Problems you'll solve

Customer issue resolution

Eligibility Requirements

Lifting, Carrying, Pushing, Pulling, Bending, Twisting, Squatting, Stooping, Kneeling, Climbing

What They're Looking For.

Must Have

Successful completion of the Service Coordinator training curriculum, Ability to operate cash register system, Ability to operate all financial services equipment, Has organizational and multi-tasking abilities, This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

What You'll Do.

Ensure high-quality customer shopping experience

Lead and support front-end operations

Coordinate checkout flow

Maintain front-end cleanliness and standards

Assign work for cashiers

Assign work for service desk

Assign work for courtesy team members

Meet productivity expectations

Meet service expectations

Drive customer satisfaction

Drive operational efficiency

Drive accountability for front-end performance

Communicate effectively with peer leadership

Perform survival walk of the department

Perform shift-to-shift hand-off

Coordinate and drive actions

Control financial business outcomes

Escalate concerns to leadership

Champion participation in community programs

Serve as a certified trainer

Perform on-the-job team member training

Perform hands-on team member training

Perform team member mentoring

Serve as subject matter expert

Assign tasks to team members

Follow up to ensure task completion

How You'll Work.

Team & Collaboration

Communicate effectively with peer leadership for smooth handoff between shifts; Assign tasks to team members within the department, in partnership with the team leader

Communication Scope

Good communication skills

Full Job Description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards** * Weekly pay * Scheduling flexibility * Paid parental leave * Paid education assistance * Team member discount * Development programs for advancement and career growth **** Please review the job profile below and apply today! The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance. **What You’ll be Doing:** * Communicate effectively with peer leadership for smooth handoff between shifts * Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present. * Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalate concerns to leadership as they arise. * Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement. * Serve as a certified trainer for team members in their span of care. * Perform on-the-job/hands-on team member training and mentoring. * Serve as subject matter expert for market programs, company pilots, and development/training programs. * Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task complet

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