Linde Material Handling
ServiceCoordinator
“Service Coordinator at Linde Material Handling. Skills: Service Planning, Customer Service, Engineer Planning. Present professional company customer facing image. Manage and control despatch of engineers”
What You'll Achieve.
increase customer service levels; increasing revenue and margins
Industry & Context.
provide proof of the right to work in the UK
What They're Looking For.
Must Have
Customer Service background, MS Office experience, Time Management, Attention to Detail, Ability to work under pressure, Ability to communicate at all levels, internally and externally, via Phone, email or face to face
Nice to Have
Engineer planning background, SAP knowledge
What You'll Do.
Present professional company customer facing image
Manage and control despatch of engineers
Keep customer informed at all stages
Provide proactive communication to customers
Proactively control service planning
Maintain accurate planning master data
Arrange and plan work arising from Thorough Examinations
Deal with invoice queries
Arrange third party jobs
Ensure time sheet data is accurate
Monitor WIP within service environment
How You'll Work.
Team & Collaboration
building effective colleague relationships; work closely with the regional Service Manager
Communication Scope
Ability to communicate at all levels, internally and externally, via Phone, email or face to face; providing proactive communication to customers
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