Johnson Controls
ServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Coordinator at Johnson Controls. Coordinate engineer appointments. Manage dynamic diaries”
What They're Looking For.
Must Have
1 year customer service experience, Excellent communication skills, Multitasking abilities, Time management abilities, High attention to detail, High urgency, Confident decision-making skills, Problem-solving skills, Proficiency in multiple PC applications
Nice to Have
GANT-based planning software experience, Dispatch software experience, Processing invoices experience, Purchase orders experience, Scheduling experience in service role, Scheduling experience in maintenance role
What You'll Do.
Coordinate engineer appointments
Manage dynamic diaries
Communicate with customers via phone
Communicate with customers via email
Resolve customer queries
Secure purchase orders
Navigate customer portals
Navigate internal systems
Collaborate with Service Managers
Optimize engineer productivity
Liaise with FM Helpdesk
Liaise with Subcontractors
Report to Planning Team Manager
How You'll Work.
Team & Collaboration
Internal teams; National clients; Service Managers; Sales; Billing; FM Helpdesk; Subcontractors; Planning Team Manager
Communication Scope
Written communication; Verbal communication
Full Job Description
**Join Us as a Customer Service Coordinator** **Manchester – Tyco Park |****Full-Time |****Hybrid Working (2 days/week after 6 months)** **Usual Hours: 8:00****–****17:00, Monday to Friday | Flexibility Required: Between 7:00****–****19:00 Monday to Sunday** Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling. **What we offer** * **Competitive Salary:** Reflecting your skills and experience * **Generous Leave:** 25 days annual leave (pro-rated in hours) * **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave * **Comprehensive Benefits:** * Pension plan (up to 7% employer match) * Life assurance * Employee assistance program * Referral scheme * **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts * **Career Development:** Extensive growth and advancement opportunities * **Free Onsite Parking:** Hassle-free commuting * **Dress Down Fridays:** Casual attire to wrap up the week **What You Will Do** As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include: * Coordinating engineer appointments and managing dynamic diaries * Communicating with customers via phone and email to confirm schedules and resolve queries * Ordering parts, securing purchase orders, and completing permits * Navigating multiple customer portals and internal systems * Collaborating with Service Managers to optimize engineer productivity * Liaising with Sales, Billing, FM Helpdesk, and Subcontractors * Supporting KPIs and reporting to the Planning Team Manager **What We Look For** **Must-Haves:** * At least 1 year of customer service experience * Excellent communication skills—written and
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