Jacuzzi Group
Construction
ServiceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Coordinator at Jacuzzi Group. Skills: Service/Repair scheduling, HVAC/Plumbing Dispatching, Customer relations, Scheduling, Organization. Managing daily service and installation operations and activities. Driving customer satisfaction via customer relations, high quality service and efficient scheduling, organization and overcoming service, scheduling and installation obstacles”
What You'll Achieve.
Customer satisfaction; High quality service; Efficient scheduling; Organization; Overcoming service, scheduling and installation obstacles
Industry & Context.
Overcoming service, scheduling and installation obstacles; Resolution of escalated customer calls
What They're Looking For.
Must Have
5+ years of HVAC/Plumbing Dispatching experience, Proficient in CRM software (Salesforce), Able to effectively relate and communicate with all levels of employees and customers, Must be dependable - must demonstrate thorough follow-up and responsiveness, Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances, Must possess the ability to remain calm and composed while effectively communicating with customers
Nice to Have
Service/Repair scheduling is highly preferred
What You'll Do.
Managing daily service and installation operations and activities
Driving customer satisfaction via customer relations
high quality service and efficient scheduling
organization and overcoming service
scheduling and installation obstacles
Addressing customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner
Scheduling and coordinating service calls of all natures which would include plumbing (cartridges
handhelds). May also include flooring repair
minor drywall repairs
Managing the schedules of 10+ Service Technicians across the nation
Creating work orders for materials needed and work to be completed
Maintaining effective communication with the Senior Services Manager
Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations
Ensuring that data and notes are consistently updated in the scheduling software
Uploading service tickets and photos into CRM (Salesforce)
Coordinating and scheduling subcontractors if necessary
Taking escalated customer calls and coordinating with management for resolution
How You'll Work.
Team & Collaboration
Maintaining effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations; Coordinating with management for resolution of escalated customer calls
Communication Scope
Effectively relate and communicate with all levels of employees and customers; Remain calm and composed while effectively communicating with customers
Full Job Description
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 4-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is hiring a **Service Coordinator** to join our National Service & Training team! The **Service Coordinator** is responsible for managing daily service and installation operations and activities. Drives customer satisfaction via strong customer relations, high quality service and efficient scheduling, strong organization and overcoming service, scheduling and installation obstacles. ***Experience with Service/Repair scheduling is highly preferred* Requirements of a Service Coordinator: ** * Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner. * Possess a comprehensive understanding of all facets of installation. * Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs. * Manage the schedules of 10+ Service Technicians across the nation. * Create work orders for materials needed and work to be completed. * It is essential to maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations. * Ensure that data and notes are consistently updated in the scheduling software. * Upload service tickets and photos into CRM (Salesforce) * Coordinate and schedule subcontractors if necess
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