Hach
ServiceContractSupportRepresentative
“Service Contract Support Representative at Hach. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Customer Service experience, general office experience, Microsoft Office products proficiency. supporting the Service Contracts Team through all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing (as requested), credit and re-bill, account receivable co”
What You'll Achieve.
Meet or exceed performance expectations related to accuracy, responsiveness, and productivity.
Industry & Context.
Demonstrates curiosity and sound judgment, proactively asking questions to clarify expectations and improve outcomes
What They're Looking For.
Must Have
Minimum 1-year Customer Service experience, Minimum 1-year general office experience or equivalent, Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and other database applications
Nice to Have
Associate degree or some college coursework preferred, Experience using Oracle, Salesforce, and/or Cisco Upstream is a plus
What You'll Do.
supporting the Service Contracts Team through all aspects of initial quote preparation and distribution
contract booking and invoicing
pricing (as requested)
account receivable coordination
proper service system management relating to the initiation and closing of repair jobs
customer satisfaction
and other duties as required to support the Service Contract Support Team in renewing standard contracts
and conversion of various service program contracts.
Process revenue-generating service transactions in Salesforce
including purchase orders (POs) and new service agreements.
Completing simple contract updates
Answer and return incoming customer calls through a high-volume queue
professional responses.
Review and process items within the Sales Folder
including the accurate updating and administration of new product contracts
Distribute key customer-facing documentation such as invoices and service confirmations.
Make necessary instrument installed base changes/updates
Collaborate with internal teams to support resolution of basic service-related questions and issues.
Provide back-up coverage for team members during time off or high-volume periods.
Meet or exceed performance expectations related to accuracy
Assist with all other duties as needed to ensure the success of the team.
How You'll Work.
Team & Collaboration
Collaborate with internal teams to support resolution of basic service-related questions and issues.; Provide back-up coverage for team members during time off or high-volume periods.
Communication Scope
prompt, professional responses
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