Thomson Reuters
ServiceCloudRelease&TrainingOperationsSpecialist
“Service Cloud Release & Training Operations Specialist at Thomson Reuters. Skills: Release Coordination, Training Content Development, Operational Support, AI Tools. Assist with End-to-End Service Cloud Release Coordination.. Leverage AI Tools to Accelerate Content Creation.”
What You'll Achieve.
delivery, adoption, and enablement of Salesforce Service Cloud; smooth adoption and timely issue resolution; accuracy and accessibility compliance; successful migration of teams
Industry & Context.
issue resolution
What They're Looking For.
Must Have
Experience supporting Salesforce Service Cloud, training operations, or platform enablement., Familiarity with Agile delivery processes, including story tracking and User Acceptance Testing (UAT) support., Experience creating or maintaining training content using tools such as Articulate 360 and Workday Learning., written communication skills, including the ability to draft clear release communications and training materials., Experience using AI-enabled tools for content creation or documentation., organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously.
Nice to Have
Experience supporting global or regional platform rollouts., Knowledge of accessibility standards for digital learning content., Experience supporting agent-facing platforms or contact center technologies., Bilingual proficiency in Spanish and English.
What You'll Do.
Assist with End-to-End Service Cloud Release Coordination.
Leverage AI Tools to Accelerate Content Creation.
Support Release Communications.
Assist with Training Content Development and Maintenance.
Maintain Process Documentation and Visual Assets.
Support Platform Operations and Reporting.
Assist with Team Enablement and Migration Support.
How You'll Work.
Team & Collaboration
Partnering with Product, Engineering, Training, and Support teams around the world.; Communicate release and training updates to broader teams.; Support migration of teams to Salesforce Service Cloud GSI.
Communication Scope
written communication skills; draft clear release communications; training materials
Process & Methodology
Agile delivery processes, story tracking
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