Griffith University
Education
ServiceCentreSupportOfficer
Neural analysis suggests this role is
optimal for entry candidates.
“Service Centre Support Officer at Griffith University. Skills: Customer support, Information services. Act as first point of contact for support. Respond to enquiries across multiple channels”
What You'll Achieve.
Deliver high quality service experience; Maintain a positive staff and student experience
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Relevant qualifications or equivalent experience/education/training, Proven proficiency and experience in excellent customer service, IT skills, Ability to navigate digital systems, Ability to orient clients within educational infrastructure
What You'll Do.
Act as first point of contact for support
Respond to enquiries across multiple channels
Provide professional frontline customer service
Handle user enquiries with empathy and clarity
Log user enquiries accurately
Resolve or escalate user enquiries promptly
Maintain accurate records of user requests
Contribute to continuous improvement
Identify opportunities to make processes efficient
Capture knowledge in Service Management tool
Ensure compliance with legislation and policies
Exhibit good practice in relation to policies
How You'll Work.
Team & Collaboration
Work in partnership with subject matter experts
Communication Scope
Clear communication
Full Job Description
Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. The Service Centre. A team you’ll want to be a part of. When you join the Corporate Services Service Centre, you’ll be part of a team that delivers impact by enhancing digital experiences for the graduates of tomorrow, researchers of today and all those working to make it a brighter future. But we know it’s not just what you do that matters, it’s who you do it with. Our people will tell you – our team sets us apart. We promise a supportive and friendly environment where you’ll collaborate to make an impact. About the opportunity The newly established Service Centre delivers core University services and support to staff and students through easy to access channels to deliver a high quality service experience. The Service Centre aims to engage, enable and empower our customers through the provision of information and problem resolution services across key services or connect them to our specialised Corporate Services teams. The Service Centre Support Officer provides first-line support for staff and students seeking information and assistance on a range of core services such as employment, financial transactions and payments, travel, parking, facilities and IT. This position manages a high-volume of routine enquiries, processes and basic requests and is support by extensive knowledge articles, university policy and procedures to ensure advice and wayfinding is accurate and timely. This position will undergo an extensive and progressive training program to build up kn
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