Griffith University
Higher Education
ServiceCentreSupportOfficer
“Service Centre Support Officer at Griffith University. Act as the first point of contact for support. Receive and respond to enquiries across multiple channels”
What You'll Achieve.
Deliver impact by enhancing digital experiences; Deliver a high quality service experience; Maintain a positive staff and student experience
Industry & Context.
Problem resolution services
What They're Looking For.
Must Have
Relevant qualifications or an equivalent combination of relevant experience and/or education/training, Proven proficiency and experience in excellent customer service, IT skills, Ability to navigate digital systems, Ability to orient clients within our educational infrastructure
Nice to Have
Passionate about positive client outcomes, Qualifications to help support positive client outcomes
What You'll Do.
Act as the first point of contact for support
Receive and respond to enquiries across multiple channels
Provide professional frontline customer service
Ensure user enquiries are handled with empathy and clarity
Log enquiries accurately
Resolve or escalate enquiries promptly
Maintain accurate records of user requests
Contribute to continuous improvement by proactively identifying opportunities
Contribute to the capture of knowledge in the Service Management tool
Ensure compliance with relevant legislation and University policies and procedures
How You'll Work.
Team & Collaboration
Collaborate to make an impact; Work in partnership with subject matter experts
Communication Scope
Respond to enquiries in a timely and professional manner; Handle user enquiries with empathy and clarity
Applying for this Service Centre Support Officer role?
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