WCG International Consultants Ltd.
Human Resources
ServiceCentreOutboundSpecialist
“Service Centre Outbound Specialist at WCG International Consultants Ltd.. Skills: Client engagement, Claims processing, Data accuracy. Connect with clients. Build rapport with clients”
What You'll Achieve.
Support program outcomes; Ensure individuals connected to supports; Strengthen performance; Improve data quality; Improve reporting; Ensure clients remain connected; Ensure clients remain informed; Ensure clients remain supported
Industry & Context.
Problem solving
What They're Looking For.
Must Have
auditing background, data entry experience, 2-3 years similar role, Proficient in MS Office, Excel proficiency, Word proficiency, high level of accuracy, Ability to adapt to change, Understanding of confidential environment, Maintain composure, Excellent organizational skills, time management skills, working in fast paced environment, changing workload
Nice to Have
Bilingual (English and French), Knowledge of Employment Services industry
What You'll Do.
Build rapport with clients
Gather client information
Support client employment journey
Verify client information
Process client information
Update client information
Contribute to service delivery
Support service activities
Maintain client records
Document client interactions
Share insights with teams
Resolve issues with teams
Support operational initiatives
Contribute to continuous improvement
Act as point of contact
Process financial support claims
Change activities based on needs
How You'll Work.
Team & Collaboration
Work closely with internal teams; Share insights; Resolve issues; Support information flow
Communication Scope
Outbound outreach
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