WCG International Consultants Ltd.
Human Resources
ServiceCentreOutboundSpecialist
“Service Centre Outbound Specialist at WCG International Consultants Ltd.. Skills: Client outreach, Claims processing, Record documentation. Connect with clients via outreach. Build rapport with clients”
What You'll Achieve.
Support program outcomes; Achieve targets; Strengthen performance; Improve data quality; Improve reporting; Achieve system-wide outcomes
Industry & Context.
Problem solving
What They're Looking For.
Must Have
auditing background, data entry experience, 2-3 years similar role, Proficient in MS Office, Excel proficiency, Word proficiency, high level of accuracy, Ability to adapt to change, Understanding of confidential environment, Maintain composure under pressure, Excellent organizational skills, Excellent time management skills, Ability to work in fast paced environment, Ability to work with changing workload
Nice to Have
Bilingual (English and French), Knowledge of Employment Services industry
What You'll Do.
Connect with clients via outreach
Build rapport with clients
Gather client information
Support client employment journey
Verify client information
Process client information
Update client information
Contribute to service delivery
Support performance activities
Support data quality activities
Support reporting activities
Maintain client records
Ensure documentation compliance
Share insights with teams
Resolve issues with teams
Support information flow
Support operational initiatives
Contribute to continuous improvement
Act as point of contact
Ensure clients remain connected
Ensure clients remain informed
Ensure clients remain supported
Process client financial claims
Process employer financial claims
Change activities based on needs
How You'll Work.
Team & Collaboration
Work closely with internal teams; Share insights; Resolve issues; Support information flow
Communication Scope
Outbound outreach; Client interaction
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