WCG International Consultants Ltd.
Human Resources
ServiceCentreOutboundSpecialist
“Service Centre Outbound Specialist at WCG International Consultants Ltd.. Skills: Outbound outreach, Claims processing, Client support. Connect with clients. Build rapport”
What You'll Achieve.
Support program outcomes; Ensure individuals connected to supports; Achieve targets
Industry & Context.
Problem solving
What They're Looking For.
Must Have
auditing background, data entry experience, 2-3 years similar role, Proficient in MS Office, high level of accuracy, Ability to adapt to change, Understanding of confidential environment, maintain composure, Excellent organizational skills, Excellent time management skills, working in fast paced environment
Nice to Have
Bilingual (English and French), Knowledge of Employment Services industry
What You'll Do.
Support employment journey
Verify client information
Process client information
Update client information
Contribute to service delivery
Strengthen performance
Strengthen data quality
Document client interactions
Support information flow
Support operational initiatives
Conduct targeted outreach
Contribute to continuous improvement
Act as point of contact
Process financial support claims
Process employer claims
Change activities based on needs
How You'll Work.
Team & Collaboration
Work closely with internal teams
Communication Scope
Client communication
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