Enviri Corporation
Environmental Services
ServiceCenterSupervisor
“Service Center Supervisor at Enviri Corporation. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Maintain and manage inventory supplies. Manage route scheduling”
Industry & Context.
resolve service issues; Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties
Must be able to regularly access and use general office equipment including phones, computers, copiers, etc., Must be able to work in a busy, often distracting work environment that is generally climate controlled., Must be able to lift up to 50 pounds unassisted on an occasional basis., Must be able to sit for long periods of time., Must be able to stand or walk for long periods of time.
What They're Looking For.
Must Have
1+ years of supervisory experience, Experience using an integrated fleet, driver and compliance management software
Nice to Have
In depth knowledge of DOT regulations, Experience with JJ Keller software, Experience in hazardous waste industry, The ability to deal politely and professionally with customers and/or coworkers, The ability to manage several tasks at once to meet deadlines, The ability to use a computer to communicate, create, and access information
What You'll Do.
Maintain and manage inventory supplies
Manage route scheduling
Redirect manpower and resources as required
Manage driver debrief process for every route
Ensure there is documentation for every customer transaction
Update route comments as required
Manage open order report to resolve service issues
Manage customer interaction records to resolve service issues
Monitor operations and staff and recommend changes
Monitor department work productivity
and recommends and implements changes
Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
Manage route vehicles
and develop an effective and efficient staff
Establish and communicate performance standards and conduct performance appraisals
Recommend salary adjustments
Coach employees on educational and job opportunities
Perform “ride a-longs”
Conduct “spot checks”
Perform pre-employment screening activities
Complete daily yard walk
Track and input DOT hours/JJ Keller
Administer Company policies and procedures
Monitor and ensure that employees are performing their functions safely and productively
Conduct regularly scheduled safety meetings
Oversee and participate in the maintenance of Driver Qualification Files
DOT Log Files and Vehicle Condition Reports
Perform other reasonably related tasks as assigned by management
How You'll Work.
Team & Collaboration
Act as the liaison between customer service, operations and the support team; Make every reasonable effort to select, train, and develop a qualified, diverse workforce; Conduct team meetings; Communicate with staff
Communication Scope
communicate with staff; interpret policies and procedures
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