Ent Credit Union
Financial Services
ServiceCenterManager
“Service Center Manager at Ent Credit Union. Skills: Sales, Member service, Staff development. Lead service center operations. Deliver engaging member experience”
What You'll Achieve.
Meet service center goals; Meet credit union goals
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Bachelor's Degree in Business, Finance, or Accounting, 3+ years financial services experience, 2+ years management of staff
Nice to Have
Experience using Jack Henry Symitar/Episys
What You'll Do.
Lead service center operations
Deliver engaging member experience
Foster positive culture
Guide daily staff activities
Provide quarterly performance assessments
Establish employee goals
Pursue development opportunities
Conduct performance reviews
Handle disciplinary actions
Promote service-oriented environment
Set member service expectations
Provide staff recognition
Take corrective action
Foster positive sales culture
Communicate center sales expectations
Coach to achieve sales results
Develop sales strategies
Implement sales strategies
Conduct weekly sales meetings
Conduct daily briefing/debriefing
Ensure active member follow-up
Meet service center goals
Meet credit union goals
Facilitate monthly coaching
Conduct regular observations
Provide feedback on interactions
Suggest employee training
Perform operational duties
Conduct staff meetings
Assure compliance with policies
Assure compliance with procedures
Assure compliance with regulations
Ensure regulatory assignments completed
Maintain controllable center budget
Ensure SCCM compliance
Act as member liaison
Resolve member problems
Handle member complaints
Process member transactions
Adhere to Ent policies
Adhere to Ent procedures
Adhere to BSA regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Staff development
Communication Scope
Effective communication
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