Ent Credit Union
Financial Services
ServiceCenterManager
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Service Center Manager at Ent Credit Union. Skills: Sales, Member service, Staff development. Lead service center operations. Deliver engaging member experience”
What You'll Achieve.
Meet service center goals; Meet credit union goals
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Bachelor's Degree in Business, Finance, or Accounting, 3+ years financial services experience, 2+ years management of staff
Nice to Have
Experience using Jack Henry Symitar/Episys
What You'll Do.
Lead service center operations
Deliver engaging member experience
Foster positive culture
Guide daily staff activities
Provide quarterly performance assessments
Establish employee goals
Pursue development opportunities
Conduct performance reviews
Handle disciplinary actions
Promote service-oriented environment
Set member service expectations
Provide staff recognition
Take corrective action
Foster positive sales culture
Communicate center sales expectations
Coach to achieve sales results
Develop sales strategies
Implement sales strategies
Conduct weekly sales meetings
Conduct daily briefing/debriefing
Ensure active member follow-up
Meet service center goals
Meet credit union goals
Facilitate monthly coaching
Conduct regular observations
Provide feedback on interactions
Suggest employee training
Perform operational duties
Conduct staff meetings
Assure compliance with policies
Assure compliance with procedures
Assure compliance with regulations
Ensure regulatory assignments completed
Maintain controllable center budget
Ensure SCCM compliance
Act as member liaison
Resolve member problems
Handle member complaints
Process member transactions
Adhere to Ent policies
Adhere to Ent procedures
Adhere to BSA regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Staff development
Communication Scope
Effective communication
Full Job Description
Ent Credit Union and Wings Credit Union have joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click [here](https://wings.cutogether.com/). Ent Credit Union is Colorado's premier financial institution and is currently expanding service offerings across the state. We are seeking quality financial service professionals to lead our service centers. Service Center Managers are responsible for delivering a unique and personal experience to our member-owners that is centered around meeting all of their financial needs. As a leader, you will coach, mentor and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations, hire and train staff as necessary, manage risk, drive consultative sales interactions, ensure regulatory compliance, and facilitate activities that align with the strategic direction of the credit union. Essential Functions * Management: Lead service center operations and provide an engaging member experience by fostering a positive culture, which results in member loyalty. Guide daily activities of staff, provide quarterly performance assessments, establish goals, and pursue development opportunities. Handle supervisory duties such as approving time off, performance reviews, and disciplinary actions. Promote a service-oriented environment. Set and follow up o
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