Ent Credit Union

Financial Services

ServiceCenterManager

$75–115k ~AI est. Parker, Colorado, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Service Center Manager at Ent Credit Union. Skills: Sales, Member service, Staff development. Lead service center operations. Deliver engaging member experience”

What You'll Achieve.

Meet service center goals; Meet credit union goals

Industry & Context.

Financial Services
Problems you'll solve

Problem resolution

What They're Looking For.

Must Have

Bachelor's Degree in Business, Finance, or Accounting, 3+ years financial services experience, 2+ years management of staff

Nice to Have

Experience using Jack Henry Symitar/Episys

What You'll Do.

Lead service center operations

Deliver engaging member experience

Foster positive culture

Guide daily staff activities

Provide quarterly performance assessments

Establish employee goals

Pursue development opportunities

Conduct performance reviews

Handle disciplinary actions

Promote service-oriented environment

Set member service expectations

Provide staff recognition

Take corrective action

Foster positive sales culture

Communicate center sales expectations

Coach to achieve sales results

Develop sales strategies

Implement sales strategies

Conduct weekly sales meetings

Conduct daily briefing/debriefing

Ensure active member follow-up

Meet service center goals

Meet credit union goals

Facilitate monthly coaching

Conduct regular observations

Provide feedback on interactions

Suggest employee training

Perform operational duties

Conduct staff meetings

Assure compliance with policies

Assure compliance with procedures

Assure compliance with regulations

Ensure regulatory assignments completed

Maintain controllable center budget

Ensure SCCM compliance

Act as member liaison

Resolve member problems

Handle member complaints

Process member transactions

Adhere to Ent policies

Adhere to Ent procedures

Adhere to BSA regulations

How You'll Work.

Team & Collaboration

Cross-functional teams; Staff development

Communication Scope

Effective communication

Full Job Description

Ent Credit Union and Wings Credit Union have joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click [here](https://wings.cutogether.com/). Ent Credit Union is Colorado's premier financial institution and is currently expanding service offerings across the state. We are seeking quality financial service professionals to lead our service centers. Service Center Managers are responsible for delivering a unique and personal experience to our member-owners that is centered around meeting all of their financial needs. As a leader, you will coach, mentor and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations, hire and train staff as necessary, manage risk, drive consultative sales interactions, ensure regulatory compliance, and facilitate activities that align with the strategic direction of the credit union. Essential Functions * Management: Lead service center operations and provide an engaging member experience by fostering a positive culture, which results in member loyalty. Guide daily activities of staff, provide quarterly performance assessments, establish goals, and pursue development opportunities. Handle supervisory duties such as approving time off, performance reviews, and disciplinary actions. Promote a service-oriented environment. Set and follow up o

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