bswift
SaaS
ServiceCenterClientManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Center Client Manager at bswift. Skills: Client relationship management, Service delivery, Process optimization. Serve as primary point of contact. Build and maintain relationships”
What You'll Achieve.
Exceed client goals; Exceed service expectations; Enhance operational efficiency; Enhance client satisfaction
Industry & Context.
Analytical mindset; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2-5 years client management, 2-5 years customer care, Process improvement experience, Benefits administration experience
Nice to Have
Experience in benefits administration
What You'll Do.
Serve as primary point of contact
Build and maintain relationships
Lead proactive client meetings
Analyze service trends
Identify areas for improvement
Develop process improvements
Implement process improvements
Enhance operational efficiency
Enhance client satisfaction
Drive continuous improvement
Inform decision-making
Partner with internal teams
Enhance service delivery
Support training material development
Empower Service Center teams
Support sales efforts
Support implementation efforts
Articulate Service Center value
Contribute to client onboarding
Ensure seamless transition
Provide subject matter expertise
Manage client escalations
Resolve client escalations
Communicate performance
Identify improvement opportunities
Prepare client-facing reports
Deliver client-facing presentations
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with internal teams; Client presentations; Solution discussions
Communication Scope
Verbal communication; Written communication; Presentation abilities; Client reporting; Client presentations
Process & Methodology
Project management
Full Job Description
Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ABOUT US bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a dynamic and customer-focused professional to join our team as a Service Center Client Manager (SCCM). WHAT YOU’LL DO The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships. Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations. The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions. This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellenc
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