Continental
Automotive
ServiceCenterAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Service Center Analyst at Continental. Skills: Order management, Customer service, Outbound sales. End-to-end order management. Product confirmation”
What You'll Achieve.
Ensure efficient Supply Chain flow; Ensure accurate order management; Drive revenue through proactive outbound sales; Maintain fleets in motion; Improve fleet efficiency
Industry & Context.
Customer issue resolution; Propose solutions
What They're Looking For.
Must Have
1 to 3 years of experience in customer service, 1 to 3 years of experience in order management, 1 to 3 years of experience in direct customer sales (outbound prospecting), Advanced Microsoft Office skills, Data analysis and validation, Solid client relationship management practices, Solid communication practices
Nice to Have
Intermediate English, SAP
What You'll Do.
End-to-end order management
Follow-up on discontinued items
Monitor inventory availability
Monitor product transit
Monitor delivery fulfillment
Direct Shipments reporting
Coordinate with Supply Chain
Coordinate with Credit
Coordinate with Sales
Maintain active communication with customers
Maintain effective communication with customers
Provide timely follow-up on order status
Provide timely follow-up on incidents
Provide timely follow-up on invoicing
Provide timely follow-up on deliveries
Facilitate by understanding customer needs
Anticipate customer needs
Propose solutions to customers
Proactively identify customers
Contact existing customers
Generate new business opportunities
Cross-selling products
Offer substitute products
Strengthen customer relationships
Continuous follow-up with customers
Consultative approach with customers
Monitor key indicators
Analyze key indicators
Measure performance through KPIs
Support achievement of department objectives
How You'll Work.
Team & Collaboration
Coordinate with key functions; Coordinate with Supply Chain; Coordinate with Credit; Coordinate with Sales
Communication Scope
Customer communication; Phone communication; Email communication
Full Job Description
Continental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes. Fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte. En 2022, Continental generó ventas por 39 400 millones de euros y actualmente emplea a unas 200 000 personas en 57 países y mercados. Con su cartera de productos de primera calidad en el segmento de llantas para automóviles, camiones, buses, vehículos de dos ruedas y especiales, el sector del grupo Llantas es sinónimo de soluciones innovadoras en el ámbito de la tecnología de las llantas. La cartera se completa con productos y servicios inteligentes relacionados con las llantas y la promoción de la sostenibilidad. Para los concesionarios especializados y la administración de flotas, el grupo Llantas ofrece sistemas digitales de monitoreo y gestión de llantas, además de otros servicios, con el objetivo de mantener las flotas en movimiento y mejorar su eficiencia. Con sus llantas, Continental contribuye significativamente a una movilidad segura, eficiente y respetuosa con el medioambiente. About the role We are looking for a dynamic profile that combines customer service excellence with a strong commercial mindset. This position is key to ensuring an efficient Supply Chain flow, accurate order management, and driving revenue through proactive outbound sales engagement with an existing customer portfolio. You will play a strategic role in the customer experience, acting as the main point of contact while generating sales opportunities by offering available products, including suitable substitutes. Key responsibilities Order Management & Operations * End-to-end order management: product confirmation, RDD, order adjustments, cancellations, credit releases, and follow-up on discontinued items. * Monitor inventory availability, product transit, and delivery fulfillment. * Order entry (including
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