Sonic Automotive
Automotive
ServiceBDC
“Service BDC at Sonic Automotive. Skills: Customer service, Appointment generation, Lead management, CRM software. Generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.. Cashier duties.”
What You'll Achieve.
Meet and exceed store appointment goals.
Industry & Context.
Must be authorized to work in the USA., Must be able to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.
What They're Looking For.
Must Have
All applicants must be authorized to work in the USA., All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.
Nice to Have
Previous experience in a high-volume call center environment and/or commission driven role., At least 2-3 years of previous high level customer / hospitality level service., Excellent interpersonal and communication skills., Goal-driven to meet and exceed store appointment goals., Ability to work independently and as part of a team in a fast paced environment., organizational and time management skills., Ability to read and comprehend rules, regulations, policies and procedures.
What You'll Do.
Generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Deliver a premium customer experience by responding to customer inquiries in a prompt
accurate and courteous manner.
Use lead management tools
CRM software and the internet to manage inquiry flow
update customer files
and closely track customer interest.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate and schedule service appointments.
Compile all necessary reports
forms and other documentation on a timely basis.
Will be trained to understand all products and services offered
will become knowledgeable of inventory as well as financing and incentive programs.
How You'll Work.
Team & Collaboration
Ability to work independently and as part of a team in a fast paced environment.; peer to peer teamwork and recognition.
Communication Scope
Excellent interpersonal and communication skills.
Applying for this Service BDC role?
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