ServiceBDCAdministrator

## Dealership: L0579 Priority Honda Hampton # **Service BDC Administrator Wanted at Priority Honda Hampton!** ## **Join the Service Team!** Are you organized, customer-focused, and great at multitasking? Priority Honda Hampton is looking for a Service BDC Administrator to help deliver an outstanding customer experience while supporting one of the area’s busiest service departments. Located on Mercury Boulevard in Hampton, Priority Honda Hampton is part of the growing Lithia & Driveway family, one of the largest automotive retailers in North America. ## **What You’ll Do** * Answer incoming service calls, emails, and text inquiries * Schedule and confirm service appointments * Follow up with customers regarding missed appointments and recommended maintenance * Communicate effectively with service advisors and management * Maintain accurate customer records and appointment information * Assist with customer satisfaction initiatives and service retention efforts * Deliver a professional and friendly experience with every customer interaction ## **What We’re Looking For** * Previous BDC, call center, customer service, or automotive dealership experience preferred * Strong communication and phone skills * Excellent organizational and time-management abilities * Ability to multitask in a fast-paced environment * Positive attitude and team-first mentality * Basic computer proficiency and experience with CRM systems is a plus ## **What We Offer** * Competitive hourly pay * Medical, dental, and vision insurance * Paid time off and paid holidays * 401(k) with company benefits * Employee Stock Purchase Plan * Career advancement opportunities within Lithia & Driveway * Employee discounts and dealership perks * A supportive team environment with opportunities for growth ### **Why Priority Honda Hampton?** At Priority Honda Hampton, we believe in putting customers first while creating opportunities for our employees to succeed. You’ll be part of a dealership known for its commitme