UOB
Banking
ServiceAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Assistant at UOB. Skills: Financial transaction services, Customer service, Cash handling, Compliance. Provide all customer financial transaction services, both cash and non-cash, such as deposits, withdrawals, money transfers, and bill payments for all Bank products and services according to applicable terms and procedures (including the implementation of APU/PPT/PPPSPM & Sanctions).. Perform Teller Start of Day and Close Day.”
What You'll Achieve.
Adherence to SLA and Service Quality Standards.; Accurate and valid transaction processing.; Timely completion of training requirements.
Industry & Context.
What You'll Do.
Provide all customer financial transaction services
both cash and non-cash
and bill payments for all Bank products and services according to applicable terms and procedures (including the implementation of APU/PPT/PPPSPM & Sanctions).
Perform Teller Start of Day and Close Day.
Ensure the accuracy and validity of customer cash and non-cash transactions.
Ensure all cash counting processes are performed correctly.
Detect questionable currency.
Immediately report discrepancies to OSM and create a Cash Discrepancy Report if there is a cash discrepancy not caused by rounding differences.
Perform Cash in and Cash out to/from OSM.
Perform ATM replenishment according to applicable regulations.
Perform Cross Selling of Bank products and services.
Create reports related to the Service Assistant work unit.
Support tasks and provide information/data/documents for examination or review/analysis of customer transactions related to the implementation of APU/PPT/PPPSPM & Sanctions
Quality Assurance (QA) examination
Internal/External Audit examination
and other examining work units in conducting examinations related to the Service Assistant work unit.
Execute all tasks in accordance with the SLA and Service Quality Standards set by Head Office.
Complete all APU/PPT/PPPSPM
and Sanctions training requirements on time.
Cooperate with ACS in providing information/data/documents for transaction monitoring or investigation purposes of Suspicious Financial Transaction Reports (LTKM) conducted by Business Unit Support or Transaction Surveillance Unit – AML/CFT & Sanctions Division
including related to Cash Transaction Reports (LTKT).
Provide input and share relevant information regarding the implementation of APU
PPPSPM & Sanctions to all employees at the Branch / Sub-Branch Office
while paying attention to data confidentiality provisions and anti-tipping-off principles.
How You'll Work.
Team & Collaboration
Work together with ACS in providing information/data/documents for transaction monitoring or investigation purposes.; Share relevant information regarding the implementation of APU, PPT, PPPSPM & Sanctions to all employees at the Branch / Sub-Branch Office.
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** 1\. Memberikan semua layanan transaksi keuangan tunai dan non tunai nasabah seperti: penyetoran, penarikan, pengiriman uang, dan pembayaran tagihan untuk seluruh produk dan jasa Bank sesuai dengan ketentuan dan prosedur yang berlaku (termasuk penerapan APU/PPT/PPPSPM & Sanctions). 2\. Melakukan Teller Start of Day dan Close Day. 3\. Memastikan kebenaran dan keabsahan transaksi tunai dan non tunai nasabah. 4\. Memastikan setiap proses penghitungan uang tunai telah dilakukan dengan benar. 5\. Mendeteksi uang yang diragukan keasliannya. 6\. Melaporkan dengan segera kepada OSM jika terjadi selisih dan membuat Berita Acara Selisih kas apabila terdapat selisih kas yang bukan disebabkan selisih pembulatan. 7\. Melakukan Cash in dan Cash Out ke/dari OSM. 8\. Melakukan replenish ATM sesuai dengan ketentuan yang berlaku. 9\. Melakukan Cross Sellling produk dan layanan Bank. 10\. Membuat laporan yang terkait dengan unit kerja Service Assistant. 11\. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terk
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