Sonic Automotive
Automotive
ServiceandTrainingManager
“Service and Training Manager at Sonic Automotive. Skills: Service Management, Team Leadership, Customer Service, Process Optimization, Training and Development. Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. Develop and implement service department processes to optimize efficiency and workflow”
What You'll Achieve.
maintain high levels of performance and customer service; optimize efficiency and workflow; maximize profitability; exceed expectations for service quality and satisfaction; align operations with overall dealership objectives; meeting and exceeding service department quotas and goals
Industry & Context.
problem-solving abilities
Ability to pass pre-employment background checks, MVR, and drug testing, Weekend availability required
What They're Looking For.
Must Have
3-5 years of experience as a Service Manager in an automotive dealership setting, Comprehensive understanding of automotive service repair and maintenance processes, Proficiency with dealership management software and other computer applications, customer service, communication, and interpersonal skills, Demonstrated ability to lead, manage, and motivate a team effectively, Exceptional organizational and problem-solving abilities, High school diploma or equivalent, Valid driver’s license with a clean driving record, Ability to pass pre-employment background checks, MVR, and drug testing
Nice to Have
Experience with the Honda brand and familiarity with OEM standards, Additional training or certifications related to automotive service management
What You'll Do.
Lead and manage the service team
including service advisors and technicians
to maintain high levels of performance and customer service
Develop and implement service department processes to optimize efficiency and workflow
Ensure accurate and timely completion of service documentation
including repair orders and warranty claims
Monitor and analyze department KPIs to drive improvement and maximize profitability
and mentorship to service team members
Maintain compliance with all dealership policies
and industry regulations
Oversee the scheduling of work
and labor management to control costs
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction
Collaborate with other dealership departments to promote a cohesive work environment
Forecast department goals
and align operations with overall dealership objectives
How You'll Work.
Team & Collaboration
Collaborate with other dealership departments to promote a cohesive work environment; Encourage peer to peer teamwork and recognition
Communication Scope
communication skills
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