Sonic Automotive
Automotive
ServiceandTrainingManager
Neural analysis suggests this role is
optimal for mid candidates.
“Service and Training Manager at Sonic Automotive. Skills: Service Management, Team Leadership, Customer Service, Process Optimization, Training and Development. Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. Develop and implement service department processes to optimize efficiency and workflow”
What You'll Achieve.
maintain high levels of performance and customer service; optimize efficiency and workflow; maximize profitability; exceed expectations for service quality and satisfaction; align operations with overall dealership objectives; meeting and exceeding service department quotas and goals
Industry & Context.
problem-solving abilities
Ability to pass pre-employment background checks, MVR, and drug testing, Weekend availability required
What They're Looking For.
Must Have
3-5 years of experience as a Service Manager in an automotive dealership setting, Comprehensive understanding of automotive service repair and maintenance processes, Proficiency with dealership management software and other computer applications, customer service, communication, and interpersonal skills, Demonstrated ability to lead, manage, and motivate a team effectively, Exceptional organizational and problem-solving abilities, High school diploma or equivalent, Valid driver’s license with a clean driving record, Ability to pass pre-employment background checks, MVR, and drug testing
Nice to Have
Experience with the Honda brand and familiarity with OEM standards, Additional training or certifications related to automotive service management
What You'll Do.
Lead and manage the service team
including service advisors and technicians
to maintain high levels of performance and customer service
Develop and implement service department processes to optimize efficiency and workflow
Ensure accurate and timely completion of service documentation
including repair orders and warranty claims
Monitor and analyze department KPIs to drive improvement and maximize profitability
and mentorship to service team members
Maintain compliance with all dealership policies
and industry regulations
Oversee the scheduling of work
and labor management to control costs
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction
Collaborate with other dealership departments to promote a cohesive work environment
Forecast department goals
and align operations with overall dealership objectives
How You'll Work.
Team & Collaboration
Collaborate with other dealership departments to promote a cohesive work environment; Encourage peer to peer teamwork and recognition
Communication Scope
communication skills
Full Job Description
At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Salary: $5,000 monthly draw plus commission Pay range is $180,000 to $240,000 annually Our associates are happy to work here because: * We boast the lowest turnover in the industry. * We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). * We are committed to developing and promoting within the company. * Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO. * We encourage peer to peer teamwork and recognition. * Special benefits to purchasing and leasing a car. * Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! * Duties and Responsibilities: * Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. * Develop and implement service department processes to optimize efficiency and workflow. * Ensure accurate and timely completion of service documentation, including repair orders and warranty claims. * Monitor and analyze department KPIs to drive improvement and maximize profitability. * Provide training, development, and mentorship to service team members. * Maintain compliance with all dealership policies, procedures, and industry regulations. * Oversee the scheduling of work, staff shifts, and labor management to control costs. * Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction. * Collaborate with other dealership departments to promote a cohesive work environment. * Forecast de
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