X-Rite India Pvt Ltd

ServiceandOfficeAdministrator

Bangalore, Karnataka, India FULL TIME Remote Friendly
The Brief

“Service and Office Administrator at X-Rite India Pvt Ltd. Skills: service administration, office operations, logistics coordination, customs compliance, vendor management. Delivering efficient service operations. Office administration”

What You'll Achieve.

Delivering efficient service operations; Ensuring operational excellence; Ensuring superior customer experience; Timely service delivery; Timely clearance of shipments; Compliance with import/export regulations; SLA compliance; Cost compliance

Industry & Context.

Problems you'll solve

Excellent problem-solving

What They're Looking For.

Must Have

5+ years of experience in service administration, office operations, logistics, or customer operations, knowledge of customs clearance, knowledge of logistics documentation, knowledge of ERP/CRM systems, knowledge of Microsoft Excel, Excellent communication, Excellent organization, Excellent stakeholder management, Excellent problem-solving, continuous improvement mindset

What You'll Do.

Delivering efficient service operations

Office administration

Logistics coordination

Ensuring operational excellence

Ensuring superior customer experience

and lifecycle management of service contracts

and support agreements

commercial documentation

and customer communications

Managing end-to-end service order processing

and closure in ERP/CRM systems

Serving as the primary contact for service-related customer inquiries via phone and email

Coordinating with service engineers

and internal stakeholders to ensure timely service delivery

Tracking service KPIs

and customer satisfaction metrics

Coordinating domestic and international shipments of instruments

Managing import/export documentation including invoices

and regulatory paperwork

Liaising with freight forwarders

and customs authorities for timely clearance

Handling BOE processing

and resolution of customs/documentation issues

Ensuring compliance with import/export regulations and maintaining complete logistics records

Managing inventory of spares

calibration standards

Monitoring stock levels

Overseeing daily office operations

and workplace administration

Managing statutory compliance

and compliance under the Shops and Establishments Act

Monitoring office budgets

Coordinating meetings

and service providers

ensuring SLA and cost compliance

Collaborating with finance

and leadership teams to support business operations

How You'll Work.

Team & Collaboration

Coordinate with service engineers, sales teams, customers, and internal stakeholders to ensure timely service delivery; Liaise with freight forwarders, courier partners, customs brokers, and customs authorities for timely clearance; Collaborate with finance, sales, service, procurement, and leadership teams to support business operations

Communication Scope

Excellent communication

Free ATS check

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