Kone
Elevators, Construction, Building Services
ServiceandModernisationManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Service and Modernisation Manager at Kone. Skills: Service operations, Modernisation growth, Operational excellence, Customer satisfaction. Lead and develop teams. Drive customer satisfaction”
What You'll Achieve.
Deliver outstanding customer experience; Drive modernisation growth; Ensure operational excellence; Ensure safety; Achieve ambitious goals
Industry & Context.
Problem-solving capability; Analytical capability
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Extensive leadership experience, Experience managing customer relationships, Experience managing contracts, Experience managing service delivery performance
Nice to Have
Industry experience in elevators, Industry experience in construction, Industry experience in building services, Industry experience in related sectors
What You'll Do.
Lead and develop teams
Drive customer satisfaction
Engage customers proactively
Deliver exceptional service
Resolve issues effectively
Oversee field operations
Ensure compliance with standards
Execute growth strategies
Identify modernisation opportunities
Manage business performance
Champion continuous improvement
Accelerate digital transformation
Strengthen cross-functional collaboration
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Service teams; Modernisation teams; Sales teams
Process & Methodology
Modernisation projects
Full Job Description
**At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keeping people moving no matter what. **Our work will take you in different directions.** We are seeking a highly motivated and experienced **Service & Modernisation Manager** to lead both our service and modernisation operations across Perth and surrounding areas. Managing a large installed base of elevators and escalators, this role is critical in delivering outstanding customer experience, driving modernisation growth, and ensuring operational excellence and safety. **What will you be doing?** * Lead and develop high-performing Service and Modernisation teams across WA * Drive customer satisfaction through proactive engagement, exceptional service delivery, and effective issue resolution * Oversee field operations, including maintenance, repairs, and modernisation projects, ensuring compliance with safety and quality standards * Execute growth strategies by identifying modernisation opportunities within the existing customer base * Manage business performance, including P&L, budgeting, forecasting, and market-driven initiatives * Champion continuous improvement and digital acceleration across service and project delivery * Strengthen cross-functional collaboration between service, modernisation, and sales teams **What we’re looking for** * Bachelor’s degree in a commercial, engineering, or technical field (or equivalent experience) * Extensive leadership experience in service operations, modernisation/projects, facilities management, or technical operations * Industry experience in elevators, construction, building services, or related sectors preferred * Strong commercial and strategic mindset with a customer-first approach * Proven ability to drive both operational excellence and business growth * Strong analytical and problem-solving capabili
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