Two Circles
Sports & Entertainment Marketing
ServiceAnalyst
“Service Analyst at Two Circles. Skills: Atlassian Administration, Jira Service Management, Process Improvement, Stakeholder Management. Administer and support Jira Software, Jira Service Management, and Confluence environments. Configure and maintain projects, workflows, schemes, permissions, automation rules, queues, SLAs, forms, request types, and knowledge bases”
What You'll Achieve.
grow audiences and revenues; help clients grow their audiences and revenues; deliver work for sports and entertainment businesses; ongoing administration, maintenance, and continuous improvement of our Atlassian Cloud ecosystem; identifying opportunities for improvement; helping deliver a programme of standardisation and best practice adoption; expanding into broader Service Management and ITIL-focused responsibilities over time; improving consistency across projects, workflows, request types, and reporting; improve service delivery maturity
Industry & Context.
troubleshooting and problem-solving skills
What They're Looking For.
Must Have
Minimum 3 years’ experience administering Atlassian Cloud Products in a commercial environment, hands-on experience with Jira Software, hands-on experience with Jira Service Management, hands-on experience with Confluence, Experience configuring workflows, screens, permissions, automation, SLAs, and request types, Good understanding of Atlassian best practices and scalable configuration approaches, troubleshooting and problem-solving skills, Ability to work independently and manage competing priorities, Excellent communication and stakeholder management skills, attention to detail and process-oriented mindset
Nice to Have
Experience with Atlassian Rovo, Experience with scripting or automation tools, Knowledge of integrations and REST APIs, Understanding of ITIL principles and Service Management processes, Atlassian certifications, Experience supporting multi-team or multi-client Jira environments, Experience with service reporting and PowerBI
What You'll Do.
Administer and support Jira Software
Jira Service Management
and Confluence environments
Configure and maintain projects
and access permissions
and marketplace plugins within the Atlassian ecosystem
Monitor platform health
identifying and resolving issues proactively
Maintain documentation and governance standards for system configuration and administration
Assist Service Leads in reviewing the current Atlassian setup and identifying areas for optimisation and simplification
Help define and implement best practices
and scalable configuration models
Support initiatives focused on improving consistency across projects
Work with stakeholders to gather requirements and translate them into effective Jira/JSM solutions
Support Service Management process improvements aligned to ITIL best practices
Assist with initiatives relating to Incident
and Request Management
Help improve operational reporting
and service visibility
Work collaboratively with technical and operational teams to improve service delivery maturity
How You'll Work.
Team & Collaboration
Work with stakeholders to gather requirements; Work collaboratively with technical and operational teams
Communication Scope
Excellent communication and stakeholder management skills
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