Volkswagen of Fairfield
Automotive
ServiceAdvisor
“Service Advisor at Volkswagen of Fairfield. Skills: Customer Service, Automotive Repair, Sales. Initiate automotive services and repairs by ascertaining performance problems and services requested.. Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.”
What You'll Achieve.
Deliver exceptional customer service to 100% of the customers 100% of the time.; Ensure the customer experience is the best in the business.; Achieve high results.
Industry & Context.
Troubleshoots vehicle problems and services
Punctual and regular attendance., Must maintain a professional appearance and follow brand dress code., Ability to work independently with limited supervision., Ability to work in extreme weather conditions in both summer and winter., Regular, punctual attendance is required., Evening and Saturday work will be required as job duties demand., Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek., Must maintain a clean, safe working environment at all times., Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person., Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key boxes, and other office machines to perform the required job functions., Visual acuity to see details of objects that are less than a few feet away., Requires extended screen time, including reading and entering information on multiple computer screens., Must be able to sit or stand in a stationary position for extended periods of time., Must be able to climb into and out of cars numerous times each day., Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift., Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.
What They're Looking For.
Must Have
Must possess and maintain a valid driver’s license., Must possess and maintain an acceptable Motor Vehicle Record (MVR)., Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.
Nice to Have
Two years experience as a Service Writer is preferred.
What You'll Do.
Initiate automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage
and maintains customer rapport and records.
Troubleshoots vehicle problems and services by listening to the customer's description of symptoms
clarifying description of problems
conducting inspections
checking vehicle maintenance records
and examining service schedules.
Develops estimates by working with the Parts Department and Technicians to cost materials
Prepares repair orders (RO) by describing symptoms
and causes discovered
as well as repairs and services required.
Obtains approval signatures from customers on repair orders.
Maintains customer rapport by explaining estimates and expected return of vehicle
obtaining customer’s approval of estimates
obtaining and providing contact telephone numbers
answering questions and concerns
and arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Deliver exceptional customer service to 100% of the customers 100% of the time.
Interact with all customers in an enthusiastic
striving for complete customer satisfaction at all times.
Promptly follow-up with customers and fully answer their questions and address their concerns.
Address customer complaints immediately.
Follow company-approved operational procedures
key and lot management procedures.
Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.
Strive for harmony and teamwork with all other departments.
Responsible for customer data keeping computers and files protected.
Practice safe work habits
and follow the company’s safety policies.
Perform other duties as may be assigned by management.
Model professionalism and approach all situations as a representative of the company.
How You'll Work.
Team & Collaboration
Strive for harmony and teamwork with all other departments.
Communication Scope
Excellent communication skills are required.
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