Sonic Automotive
Automotive
ServiceAdvisor
“Service Advisor at Sonic Automotive. Schedule service appointments. Obtain customer and vehicle data”
What You'll Achieve.
Maintain Customer Satisfaction Index rating comparable to manufacturer average
Industry & Context.
Background checks, MVR, Drug test, Credit report, Valid driver license
What They're Looking For.
Must Have
Two years of Service Advisor experience, General knowledge of vehicle mechanical operations, Professional personal appearance, Excellent oral and written communication skills, Authorized to work in the USA, Perform duties in a safe manner, Demonstrate ability to pass pre-employment testing
What You'll Do.
Schedule service appointments
Obtain customer and vehicle data
Greet customers in a friendly manner
Provide accurate cost estimate
Establish promised time
Check repair progress
Contact customers regarding changes
Explain cost and time requirements
Get proper authorization for repairs
Test-drive the vehicle
Maintain Customer Satisfaction Index rating
Advise customers on car care
Advise on vehicle maintenance
Maintain standard for hours per customer repair order
Understand and follow regulations
Follow all company safety policies
How You'll Work.
Communication Scope
Oral communication; Written communication
Applying for this Service Advisor role?
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