Ryder
Logistics
ServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Advisor at Ryder. Skills: customer service, work flow management, parts management, administrative. support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. Improve the quality and consistency of customer communications and meet customer's expectations”
What You'll Achieve.
Improve the quality and consistency of customer communications and meet customer's expectations; Drive improvement of Customer Satisfaction (CSI) scores.; Enhance branch productivity through effective work scheduling and planning; Contribute to cost containment through effective inventory planning and warranty
Industry & Context.
issue resolution
Travel Yes, Additional day of Paid Time Off for Military Veterans., Some positions require additional screening that may include employment and education motor vehicle records check and a road and/or badging or background requirements of the customer to which you are assigned.
What They're Looking For.
Must Have
H. S. Diploma/GED, Required., 1 year or more in customer service or comparable experience with issues resolution, Required., computer skills including spreadsheets and word processing software Advanced, Required., Detail oriented with excellent follow-up practices, Required., Capable of multi-tasking, highly organized, with excellent time management skills, Required, Flexibility to operate and self-driven to excel in a fast-paced environment, Required, Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required, Ability to work independently and as a member of a team, Required
What You'll Do.
support the shop management process through timely customer communications and scheduling
inventory ordering and stocking
repair follow-up and maintenance file management
Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface
issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up
breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction (CSI) scores.
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance
repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements
available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations.
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory
managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room.
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians.
Contribute to cost containment through effective inventory planning and warranty.
Enhance branch productivity through effective work scheduling and planning.
Performs other duties as assigned.
How You'll Work.
Team & Collaboration
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).; Ability to work independently and as a member of a team
Communication Scope
timely customer communications; customer communications; customer interface; customer communication protocol
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **MOVE YOUR CAREER FORWARD WITH****RYDER****!** Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! **Summary** The**Service Advisor** will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. **Essential Functions** * CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores. * WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations. * PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-m
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