ServiceAdvisor

Rick Hendrick Chevrolet (Norfolk) Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502 **Summary:** Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. **Supervisory Responsibilities:** This job has no direct supervisory responsibilities. **Essential Duties and Responsibilities** **include the following:** * Works with customer and technician to identify required maintenance. * Advises customers on necessary and recommended services. * Offers additional services and repairs to customers. * Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. * Estimates cost of mechanical, electrical, or other repairs. * Enters itemized estimate on service order and explains estimate to customer. * Schedules appointments with customer. * Meets dealership’s standards for repair and order production. * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training * Records all hours worked accurately in company timekeeping system * Follows Safeguards rules and regulations. * Demonstrates the Company’s Core Values * Complies with Company policies and procedures * Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. * Other duties as assigned **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. **Desired Education:** o GED **√** High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree **Field of Study/Work Experience:** o Accounting **√** Automotive o Business o Human Resources o Info