RAC Auto Services
auto repair and maintenance
ServiceAdvisor
Neural analysis suggests this role is
optimal for Entry candidates.
“Service Advisor at RAC Auto Services. Skills: Automotive Service Advisor, communication skills, customer service. Greeting members and addressing automotive service needs. Communicating effectively with members”
What You'll Achieve.
delivering excellent customer experiences; delivering exceptional service experiences
Industry & Context.
What They're Looking For.
Must Have
Proven experience as an Automotive Service Advisor or in a related customer service role within the automotive industry, Excellent interpersonal and communication skills, organisational skills and attention to detail, Member-focused mindset, Familiarity with automotive terminology, maintenance procedures, and common vehicle issues, Proficiency in using computerized systems and software for service scheduling and documentation, A positive attitude
What You'll Do.
Greeting members and addressing automotive service needs
Communicating effectively with members
Collaborating with technicians
Preparing and presenting accurate service estimates
Coordinating service schedules
Maintaining organized records
How You'll Work.
Team & Collaboration
Collaborating with our skilled technicians; work well in a team environment
Communication Scope
Excellent interpersonal and communication skills; ability to explain technical information in an understandable manner
Full Job Description
RAC Auto Services has been a trusted name in auto repair and maintenance for over 17 years. We are dedicated to delivering excellent customer experiences by combining technical expertise with exceptional service. **Responsibilities:** As an Automotive Service Advisor at RAC Auto Services Rockingham, you will be responsible for: * Greeting members and promptly addressing their automotive service needs. * Communicating effectively with members to understand their vehicle concerns and accurately documenting the issues. * Collaborating with our skilled technicians to provide members with detailed repair and maintenance recommendations. * Preparing and presenting accurate service estimates to customers, ensuring transparency and clarity. * Coordinating service schedules and ensuring members are kept informed of progress. * Maintaining organized records of customer interactions, service history, and transactions. **Requirements:** * Proven experience as an Automotive Service Advisor or in a related customer service role within the automotive industry highly desirable * Excellent interpersonal and communication skills, with the ability to explain technical information in an understandable manner. * Strong organisational skills and attention to detail to manage service schedules and member records. * Member-focused mindset with a commitment to delivering exceptional service experiences. * Familiarity with automotive terminology, maintenance procedures, and common vehicle issues. * Proficiency in using computerized systems and software for service scheduling and documentation. * A positive attitude and the ability to work well in a team environment. **What We Offer:** * Competitive compensation package with monthly performance-based incentives. * Employee discounts on all RAC WA products and services + supplier discounts + discounts on over 100 retail partners * A supportive and collaborative team environment where your contributions are valued. * Ongoing training and profes
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