Momentum BMW/MINI
Automotive
ServiceAdvisor
“Service Advisor at Momentum BMW/MINI. Skills: Service Advisor experience, customer service, automotive systems knowledge. Greet customers in a professional and hospitality-driven manner, ensuring a luxury brand experience.. Listen to customer concerns and accurately document vehicle issues.”
What You'll Achieve.
Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.; ensure satisfaction and encourage return visits.; protect CSI and service retention.
Industry & Context.
Resolve customer issues promptly and professionally to protect CSI and service retention.
Valid driver's license and a clean driving record, All applicants must be authorized to work in the USA, All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
What They're Looking For.
Must Have
2+ years of luxury or high-line automotive Service Advisor experience, communication and customer service skills, Knowledge of automotive systems and basic technical understanding, Ability to multitask and thrive in a fast-paced environment, Excellent organizational and time-management skills, Familiarity with service department operations and procedures, Valid driver's license and a clean driving record, All applicants must be authorized to work in the USA, All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
Nice to Have
Prior experience with high-line brands (ie. Porsche, BMW, Audi, Jaguar, Land Rover, etc. )
What You'll Do.
Greet customers in a professional and hospitality-driven manner
ensuring a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
consultative explanations of recommended services and repairs.
Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
Communicate estimated costs
and proactively offer services or upgrades.
Schedule appointments strategically to optimize shop productivity and technician efficiency.
Coordinate with technicians to ensure timely completion of repairs and effective workload distribution.
Keep customers informed throughout the service process with updates and realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices to customers
including breakdowns of services performed and upsells.
Contribute to department profitability through consistent sales performance
and adherence to margin goals.
Follow up with customers post-service to ensure satisfaction and encourage return visits.
Resolve customer issues promptly and professionally to protect CSI and service retention.
Stay informed on the latest OEM technologies
and brand initiatives to drive value-based recommendations.
How You'll Work.
Team & Collaboration
Coordinate with technicians to ensure timely completion of repairs and effective workload distribution.
Communication Scope
communication and customer service skills; Provide clear, consultative explanations of recommended services and repairs.; Communicate estimated costs, obtain approvals, and proactively offer services or upgrades.; Keep customers informed throughout the service process with updates and realistic repair timelines.; Prepare and explain invoices to customers, including breakdowns of services performed and upsells.
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