Gwinnett Place Honda
Automotive
ServiceAdvisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Service Advisor at Gwinnett Place Honda. Skills: Customer service, Automotive repair, Sales. Sell service, maintenance, and repair. Identify required maintenance”
What You'll Achieve.
Meets dealership’s standards for repair and order production; Maintains CSI at or above Company standards
Industry & Context.
Ability to apply common sense understanding to carry out instructions; Ability to deal with standardized situations
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions, Duties are generally performed in the service area, Responsibilities may include conducting road tests on customer vehicles, Regular and predictable attendance, Scheduled shifts may include evening hours, weekends, and holidays
What They're Looking For.
Must Have
High School Diploma, Automotive, 3-5 years, Valid Driver’s License, Intermediate skills in Microsoft Office products, Ability and knowledge of the Dealership Management System and other web based applications utilized for operations, Ability to understand and follow instructions, Ability to communicate effectively with customers and company personnel, Ability to add, subtract, multiply and divide, Ability to apply common sense understanding to carry out instructions, Ability to deal with standardized situations
Nice to Have
Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree, Accounting, Business, Human Resources, Information Technology, Automobile Salesperson License
What You'll Do.
Identify required maintenance
Advise customers on services
Offer additional services
Compute cost of parts and labor
Estimate cost of repairs
Enter estimate on service order
Explain estimate to customer
Schedule appointments
Meet dealership standards
Participate in training
Follow Safeguards rules
Demonstrate Core Values
How You'll Work.
Team & Collaboration
Works with customer and technician; Communicate effectively with company personnel; Interact with customers, service manager, technicians, and employees
Communication Scope
Ability to understand and follow instructions; Ability to communicate effectively with customers and company personnel; Ability to read and comprehend instructions, correspondence, and memos; Ability to effectively present information
Full Job Description
Gwinnett Place Honda Location: 3325 Satellite Blvd, Duluth, Georgia 30096 **Summary:** Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. **Supervisory Responsibilities:** This job has no direct supervisory responsibilities. **Essential Duties and Responsibilities** **include the following:** * Works with customer and technician to identify required maintenance. * Advises customers on necessary and recommended services. * Offers additional services and repairs to customers. * Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. * Estimates cost of mechanical, electrical, or other repairs. * Enters itemized estimate on service order and explains estimate to customer. * Schedules appointments with customer. * Meets dealership’s standards for repair and order production. * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training * Records all hours worked accurately in company timekeeping system * Follows Safeguards rules and regulations. * Demonstrates the Company’s Core Values * Complies with Company policies and procedures * Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. * Other duties as assigned **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. **Desired Education:** o GED **√** High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree **Field of Study/Work Experience:** o Accounting **√** Automotive o Business o Human Resources o Information Technology *
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