Gwinnett Place Honda
Automotive
ServiceAdvisor
“Service Advisor at Gwinnett Place Honda. Skills: Customer Service, Automotive Repair, Sales. Sell service, maintenance, and repair. Identify required maintenance”
What You'll Achieve.
Meets dealership’s standards for repair and order production; Maintains CSI at or above Company standards
Industry & Context.
Ability to apply common sense understanding to carry out instructions; Ability to deal with standardized situations
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions, Duties are generally performed in the service area, Responsibilities may include conducting road tests on customer vehicles, Scheduled shifts may include evening hours, weekends, and holidays
What They're Looking For.
Must Have
High School Diploma, Automotive, 3-5 years, Previous experience in automotive or customer service industries, Working knowledge of the mechanical operations of vehicles, Intermediate skills in Microsoft Office products, Ability and knowledge of the Dealership Management System and other web based applications utilized for operations, Ability to understand and follow instructions, Ability to communicate effectively with customers and company personnel, Ability to add, subtract, multiply and divide, Ability to apply common sense understanding to carry out instructions, Ability to deal with standardized situations, Valid Driver’s License
Nice to Have
Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree, Accounting, Business, Human Resources, Information Technology, Automobile Salesperson License
What You'll Do.
Identify required maintenance
Advise customers on services
Offer additional services
Compute cost of parts and labor
Estimate cost of repairs
Enter estimate on service order
Explain estimate to customer
Schedule appointments
Meet dealership standards
Maintain organized work area
Participate in training
Follow Safeguards rules
Demonstrate Core Values
How You'll Work.
Team & Collaboration
Works with customer and technician; Communicate effectively with company personnel; Interact with customers, service manager, technicians, and employees
Communication Scope
Ability to understand and follow instructions; Ability to communicate effectively with customers and company personnel; Ability to read and comprehend instructions, correspondence, and memos; Ability to effectively present information in one-on-one and small group situations to customers and other employees
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